Natalie Wingate
Augusta,GA
Summary
Dynamic Shift Supervisor at East Central Regional Hospital with a proven track record in employee training and team leadership. Expert in workplace safety and conflict resolution, I enhanced service delivery through process improvements and effective staff management, fostering a positive environment that prioritized patient care and operational efficiency.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Shift Supervisor
East Central Regional Hospital
03.2016 - Current
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on protocols and best practices for patient care.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented process improvements to enhance team performance and service delivery.
- Conducted performance evaluations to support employee development and recognition efforts.
- Resolved conflicts and addressed staff concerns to maintain a positive work environment. Managed approximately 30 incoming calls, emails and faxes per day from shift and individuals.
Monitor Tech
Grandville Hospital
01.2010 - 12.2015
- Monitored patient vital signs using telemetry systems to ensure timely intervention.
- Collaborated with nursing staff to communicate critical patient data effectively.
- Assisted in maintaining accurate electronic medical records for all monitored patients.
- Conducted routine checks on monitoring equipment to guarantee operational efficiency.
- Monitored patient vital signs using telemetry equipment to ensure timely response to changes in condition.
- Collaborated with nursing staff to relay critical information regarding patient status and alarms.
- Operated and maintained cardiac monitoring systems, ensuring optimal functionality for accurate data reporting.
- Trained new technicians on monitoring protocols and equipment usage, enhancing team competency and performance.
- Coordinated with medical teams to assist in emergency situations, facilitating swift interventions for patients in crisis.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Provided training and support to new technicians on monitoring protocols and emergency procedures.
- Implemented workflow improvements that enhanced efficiency in monitoring processes and patient response times.
- Maintained comprehensive documentation of patient data, contributing to quality care and compliance standards.
- Analyzed cardiac rhythms to identify abnormalities and escalated concerns to medical personnel promptly.
- Conducted routine equipment checks and maintenance, ensuring optimal functionality of monitoring devices.
- Led initiatives to refine telemetry reporting, increasing accuracy in data interpretation for clinical decision-making.
- Adhered to strict hospital protocols regarding patient privacy and confidentiality throughout daily tasks and interactions.
- Streamlined organization of patient data through meticulous record-keeping practices, improving accessibility for medical personnel.
- Enhanced patient safety by consistently monitoring vital signs and interpreting EKG data.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Monitored patient vital signs using advanced telemetry systems to ensure timely interventions.
- Collaborated with nursing staff to communicate critical information regarding patient conditions.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Assisted in the training of new Monitor Technicians, promoting a cohesive team environment and efficient workflow.
- Provided accurate documentation of patient information for timely communication with medical staff.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to cardiac monitoring practices.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
- Safeguarded the accuracy of telemetry readings by carefully applying electrodes according to established guidelines.
- Ensured proper functioning of telemetry units through regular maintenance checks, reducing downtime and potential errors.
- Anticipated potential issues in telemetry monitoring by proactively addressing technical or equipment-related concerns before they escalated into significant problems.
- Communicated with healthcare workers and physicians concerning test results.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Monitored patient activity during stress test to record data.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Educated patients on testing and preparation steps prior to procedure.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Maintained and adjusted cardiology and pulmonary equipment.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
- Assisted on cardiac cauterizations by operating multi-channel physiologic monitor.
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
- Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Implemented alarm management strategies that effectively prioritized critical alerts and reduced false alarms, improving overall patient care.
PCA 2
University Hospital
12.1998 - 01.2010
- Assisted nursing staff in daily patient care activities and monitoring vital signs.
- Collaborated with interdisciplinary teams to enhance patient comfort and safety protocols.
- Administered medications and treatments as directed, ensuring adherence to healthcare standards.
- Trained new PCA staff on best practices for patient care and hospital procedures.
- Streamlined communication between patients, families, and medical personnel to improve service delivery.
- Evaluated and adapted care strategies based on ongoing assessments of patient progress and feedback.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Provided compassionate personal care and support to clients in daily activities.
- Assisted clients with mobility, hygiene, and meal preparation to enhance quality of life.
- Supported needs of 17+ residents under long-term care.
SFC
US Army
07.1977 - 10.1998
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment with more than 250 soldier
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Applied Science - Behavioral Sciences
Kaplan University
Davenport, IASkills
- Employee training
- Business administration
- Shift reporting
- Team leadership
- Positive attitude
- Strong verbal and written communication
- Workplace safety
- Staff management
- Conflict resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [32} staff members.
Certification
- Certified CNA,
Timeline
Shift Supervisor
East Central Regional Hospital
03.2016 - Current
Monitor Tech
Grandville Hospital
01.2010 - 12.2015
PCA 2
University Hospital
12.1998 - 01.2010
SFC
US Army
07.1977 - 10.1998
Associate of Applied Science - Behavioral Sciences
Kaplan University