Natalie Wood

• Currently staff the Emergency Departments and Urgent Cares affiliated with Ascension Wisconsin in the Greater Milwaukee Area.
• Manage multiple patients independently during periods of high volume and limited staffing resources, collaborating with physicians, advanced practice providers, nurses and technicians
• Perform all aspects of patient care including triage, history and physical exam, ordering and interpreting diagnostic studies, ordering medications and other treatment modalities, performing emergency procedures, consulting with hospitalists and specialists, coordinating disposition, facilitating referrals and follow ups, and communicating with patients and families.
• Demonstrate clinical judgment and problem solving skills when faced with complex cases, atypical presentations and emergency situations requiring prompt decision-making under pressure and time management skills.
• Certified in BLS, ACLS and ATLS.

• Worked in the St. Cloud Hospital Emergency Department, a Level II Trauma Center with 38 beds, managing pediatric, adult and geriatric populations.
• Completed a one year APP training program which included independent study, monthly meetings and labs, and clinical training supervised by physician colleagues.

• Assisted clients with personal hygiene needs including bathing, dressing and incontinence care.
• Prepared nutritious meals for patients to promote better overall health and improve eating habits.
• Kept detailed records of patient care, progress, medication administration and changes in health or condition.
• Led physical therapy activities and aided with mobility and independence for disabled individuals.
• Organized games and other activities to engage clients and offer mental stimulation.
• Built strong and trusting rapport with clients and families
• Improved patient outlook and daily living through compassionate care, and promoted happiness and wellness through mental and emotional support.

• Responsible for recruiting, interviewing, hiring, training, managing, and separations.
• Created monthly schedule, ensured full shift coverage and adequate staffing, and managed timecards.
• Completed monthly quality assurance report including scribe assessments and improvement plans, as well as client and provider evaluations.

Chief Medical Scribe, cont.

• Planned and executed quarterly all-scribes meetings.
• Worked closely with physicians to address questions and concerns regarding the scribe program
• Collaborated with HR and IT specialists and other site-specific liaisons to obtain and maintain credentialing and compliance requirements.
• Implemented scribe services for outpatient providers increasing provider participation by 60%.
• Developed the workflow for Emergency Department scribes at UW Hospital and altered it as necessary to optimize efficiency and usefulness of scribes in the department.
• Developed innovative classroom training module containing Orthopedic and site-specific material, and taught this material to new scribes.
• Helped execute a multi-million dollar merger by teaching, managing, and leading employees into a new business model and management change initiative.

• Followed clinicians throughout shift in busy environments with high patient volume.
• Charted in real-time as the provider assessed and examined the patient.
• Documented the history, physical exam, diagnostic studies, procedures, assessment, and plan.
• Located and referenced past medical histories, previous encounters, labs, procedures and imaging results.
• Utilized understanding of ICD-10 and medical billing and coding in order to record accurate, detailed charts which results in optimal provider and facility reimbursement.
• Used Epic medical record software and developed advanced skills and understanding of the EHR system.