Natalie Woods
Larned
Summary
Dynamic professional with extensive experience at Larned State Hospital, excelling in patient care and documentation. Proven ability in cash handling and fraud detection, complemented by exceptional customer service skills. Adept at managing high-pressure situations while maintaining attention to detail and fostering strong relationships with clients and colleagues.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
MHDD
Larned State Hospital
Larned
10.2024 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored patient health and reported any changes to healthcare team.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records.
- Provided emotional support to patients and families during difficult times.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Performed basic nursing care such as checking vital signs and recording data.
- Managed daily office operations and maintained organized filing systems.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained a clean work environment by following infection control policies and procedures.
Teller
Farmers Bank & Trust
Larned
10.2023 - 09.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
Carhop
Sonic
Larned
03.2023 - 06.2023
- Greeted and welcomed customers as they arrived at the drive-in window.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Monitored inventory levels of food items to ensure adequate stock was available throughout shift.
Waitress
Edwards’ Street Brew and Bites
Larned
02.2022 - 03.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
Carhop
Sonic
Larned
06.2021 - 02.2022
- Greeted and welcomed customers as they arrived at the drive-in window.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Informed customers of regular deals or monthly specials to upsell orders.
- Effectively used mental math to give the correct change back to the customer.
Education
High School Diploma -
Pawnee Heights High School
Rozel, KS05-2023
Skills
- Cash Handling
- Customer Relationship Building
- Fraud Detection
- Financial Analysis
- Currency and coin counter
- Excellent communication skills
- Exceptional customer service
- Math aptitude
- Excellent time management skills
- Stress Tolerance
- Computer Literacy
- Attention to Detail
- Data Analysis
- Critical Thinking
Certification
CPR
References
References available upon request.
Timeline
MHDD
Larned State Hospital
10.2024 - Current
Teller
Farmers Bank & Trust
10.2023 - 09.2024
Carhop
Sonic
03.2023 - 06.2023
Waitress
Edwards’ Street Brew and Bites
02.2022 - 03.2023
Carhop
Sonic
06.2021 - 02.2022
High School Diploma -
Pawnee Heights High School