Natalie Wright
Placentia,CA
Summary
I am a full-time college student seeking a position with a company that offers a positive environment. I anticipate the needs of guests at all times. I am a leader and find joy in helping others. I am excellent at de-escalating contentious situations before they reach a problematic level. I want to learn new skills, grow, and contribute to the corporation's success. I give excellent customer service, always listen, and use principles of persuasion and sales to upsell.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess/Expeditor
solita Tacos & Margaritas
02.2023 - Current
- Always provide a friendly welcome and farewell to all guests
- Answer all phone calls and assess caller's needs
- Confirm the host stand is always organized and clean
- Resolve all errors and complaints with enthusiasm and care
- Carefully walk parties to the tables, pulling chairs out when necessary
- Assess the bathroom every 30 minutes, ensuring a clean/sanitized space
- Inform guests of Happy Hour times or monthly promotions
- Provide drink/food recommendations
Brand Representative
Hollister Co.
11.2017 - 07.2020
- Anticipated and responded to customer needs
- Critical and under-pressure thinking
- Familiar with cashiering
- Retail asset protection
- Stocking new inventory/merchandise flow
- Worked multiple Black Fridays and Christmas Eves
- Comfortable in a fast-paced environment
- Received multiple personal shout outs/feedback on customer surveys
- Did major store updates from close to 2 a.m
- (replacing store with new merchandise)
- Steamed outfits and dressed mannequins
- Folding and organizing
- Was aware of all sales/promotions
- Recruited customers to join the Hollister rewards program
Cashier/Selling Associate (seasonal)
Victoria's Secret
11.2018 - 01.2019
- Cashiering
- Selling merchandise on the floor
- Recruited customers to apply for VS credit card
- Folding and organizing
Education
BA in Progress -
Cal State Fullerton
Fullerton, CA12.2024
Diploma -
El Dorado High School
Placentia, CA06.2018
Skills
- POS
- Cash Handling
- Problem management
- Upselling
- Organizational Skills
- Communications
- Reservations Management
- Food Running
- Guest Engagement
Certification
Food Handler Certification
Alcohol Training Program
Timeline
Hostess/Expeditor
solita Tacos & Margaritas
02.2023 - Current
Cashier/Selling Associate (seasonal)
Victoria's Secret
11.2018 - 01.2019
Brand Representative
Hollister Co.
11.2017 - 07.2020
BA in Progress -
Cal State Fullerton
Diploma -
El Dorado High School
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