Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Natalie Wright

Spiro,OK

Summary

I'm currently at Panama, OK, Elementary School, doing my internship for college. In my last year, I graduate in August 2024.

Daycare teacher's assistant with ten years of supporting the daily operations of a daycare center serving children ages 4 to 12. I have proven experience focusing on different age groups of kids. Reinforces new stages of development in fine and gross motor skills, cognitive advancements, and behavioral maturity. Proactive and caring worker with ten years of experience, communication strengths, and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level teacher position. Ready to help the team achieve company goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
01.2018 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • It implemented client feedback significantly. I have developed customers, and the company has managed to enhance collaboration. They have assisted. It has enhanced feedback loops that encourage continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Handled customer inquiries and suggestions courteously and professionally.
  • I actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Daycare Assistant

Sharons Daycare
02.2006 - 02.2023
  • Set up playroom and childcare areas for safety and cleanliness.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • We served as positive role models, promoting healthy interpersonal behaviors.
  • I complied with strict safety and organizational regulations, policies, and procedures.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Established a safe play environment for children.
  • I encouraged the child to be involved in classroom experiences and group interaction.
  • Consistently enforced disciplinary limits for a structured environment conducive to learning.
  • Sanitize dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • I observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • I used patience, skill, and behavior modification techniques to maintain order and safety.
  • I maintained clean, neat, hazard-free areas to protect kids, personnel, and families.
  • Provided lunchtime assistance to monitor children, assist with eating, and serve food.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • I promoted learning and social development through structured and unstructured playtime.
  • I built constructive and open relationships with families with forthright yet friendly communication.
  • Teach children to organize toys, wash hands, and share by leading by example.
  • I restocked supplies and personal hygiene products for students to use,
  • I helped the teacher prepare instructional material and displays.
  • I have assisted students in developing a deeper understanding of course concepts by providing one-on-one support.
  • Enforced rules and instructions to maintain discipline.
  • I demonstrated specific skills and activities for students to improve understanding and take the excess workload off of teachers.
  • Developed and implemented strategies to improve student engagement.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Graded and provided feedback on assignments.
  • I have developed into non-classroom environments such as libraries to help staff manage demand.

Pharmacy Technician

Walmart
01.2007 - 01.2018
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • It enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • We streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
  • It boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • We maximized pharmacy efficiency through effective communication with staff members and procedure adherence. It has been reduced.
  • She assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • We solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
  • It was stocked, labeled, and inventoried medication to keep accurate records.
  • I counted and labeled prescriptions with the correct item and quantity.

Education

Bachelor of Science - Education

Walden University
Minneapolis, MN
08.2024

High School Diploma -

Panama High School
Panama, OK
05.2007

Skills

  • Information Security
  • Call Management
  • Product Knowledge
  • Consultative Sales
  • Scheduling
  • Literacy development
  • CPR Certified
  • Classroom Organization
  • Language skills
  • Curriculum Implementation
  • Early Childhood Education
  • Outdoor Play Supervision
  • Hygiene and Safety
  • Patience and Empathy
  • Early Childhood Development
  • Activity Planning
  • Lesson Planning
  • Health and safety
  • Social Development
  • Classroom Instruction
  • Classroom Management
  • Active Listening
  • Elementary Education
  • Assigning and Grading Work
  • Multitasking
  • Team building
  • Communication and Interpersonal Skills
  • Communicating with Parents and Teachers
  • Small Group Support and Assistance

Accomplishments

  • I used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved the product issue through consumer testing.
  • I observed students and documented their social, emotional, motor, and intellectual development.
  • I supervised five special needs students enrolled in 1st grade.

Certification

  • CPR trained for eight years.


Additional Training


Continuing Education:

  • Early Childhood Bachelor Degree, 2024

I will graduate in August 2024 with my bachelor's from Walden University.



Other Training:

  • First Aid Certification
  • Child CPR Certification


Additional Information

Natalie Wright
22470 hilldale circle
Spiro Ok, 74959
gabbys.princess87@gmail.com
479-259-8975
03-18-2024


Dear, Panama Elementry

I am writing to express my strong interest in an Elementary Teacher position. I will have a Bachelor’s degree in Elementary Education and a state teaching license in August 2024. I am enthusiastic about the opportunity to contribute to Panama, as i graduated from Panama myself.

During my 10 years of experience, I have developed a passion for fostering a positive learning environment where young students can thrive and discover their potential. My teaching philosophy centers on creating engaging, student-centered lessons that encourage critical thinking and a love of learning.

In my previous months interning for Mrs. House at Panama, I successfully implemented innovative teaching methods that resulted in the classroom. I also collaborated with colleagues to integrate technology into the curriculum, enhancing the educational experience for our students.

I am particularly excited about the opportunity at Panama because of your commitment to your teachers and staff. I am eager to bring my expertise to your team and collaborate with your esteemed staff to continue providing excellent education.

Enclosed is my resume, which provides further detail about my qualifications. I look forward to discussing this exciting opportunity with you. Thank you for considering my application. I am hopeful that I will havedetails the chance to make a positive impact in Panama.

Warm regards,

Natalie Wright

Timeline

Customer Service Representative

Alorica
01.2018 - 02.2024

Pharmacy Technician

Walmart
01.2007 - 01.2018

Daycare Assistant

Sharons Daycare
02.2006 - 02.2023

Bachelor of Science - Education

Walden University

High School Diploma -

Panama High School

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Natalie Wright