Natalie Wright
Panama,OK
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional educator with substantial experience in early childhood environments. Proven capability in fostering collaborative team efforts and achieving desired outcomes. Skillful in curriculum development, classroom management, and implementing innovative teaching strategies. Adaptable, dependable, and dedicated to nurturing young minds.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
03.2020 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Teacher
Sharon's Daycare
01.2006 - 02.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced literacy skills with targeted reading programs.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Customer Service
Signify Health
02.2017 - 03.2020
- Met sales goals by offering excellent customer service.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Provided exceptional customer service, assisting with vehicle issues and inquiries.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Executed top-notch customer service and assistance for over 50-100 contractors.
Pharmacy Technician
Walmart
01.2007 - 01.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 100-500 daily prescriptions in high-volume pharmacy environment.
Education
Bachelor of Science - Early Childhood Education
Walden University
Minneapolis, MN08-2024
High School Diploma -
Panama High School
Panama, OK05-2007
Skills
- Customer service
- Active listening
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Call center operations
- Appointment scheduling
- Documentation
- Microsoft PowerPoint
- Data collection
- Insurance coverage verification
- Insurance billing
- Pharmacy ethics
- Lesson planning
- Behavior management
- Classroom instruction
- Child development
- Classroom management
- Relationship building
- Play-based learning
- Problem-solving
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Solved severe child behavioral issues in positive and constructive way.
Certification
- Teaching License - 1 year.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Phone Number: 918-839-5035
Timeline
Customer Service Representative
Alorica
03.2020 - 06.2025
Customer Service
Signify Health
02.2017 - 03.2020
Pharmacy Technician
Walmart
01.2007 - 01.2017
Teacher
Sharon's Daycare
01.2006 - 02.2024
Bachelor of Science - Early Childhood Education
Walden University
High School Diploma -
Panama High School
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