Natalie Yarborough
Houston,TX
Summary
Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.Flexible and a quick learner, willing to adapt to changing customer and business needs. Has a passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
Overview
3
3
years of professional experience
Work History
Senior Phlebotomist Technician
Biolife Plasma Services
Houston, TX
02.2023 - Current
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
- Answered phone inquiries from patients and directed them to appropriate personnel.
Planning Analyst Intern
Disney
Orlando , FL
08.2022 - 01.2023
- Developed new reports, updated existing reports and created routine reports based on defined requirements.
- Conducted competitive benchmarking and pricing analysis to support solutions development resulting in market share growth.
- Reported on common sources of technical issues or questions and made recommendations to product team.
Healthcare Customer Service Representative
Sitel
08.2021 - 08.2022
- Referred patients to appropriate professionals and services.
- Ran credit card batches and balanced deposits on daily basis.
- Consulted with customers to resolve service and billing issues.
- Helped process copay assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Guest Service Associate (On Demand)
Target
Houston , TX
10.2020 - 08.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Processed returns and exchanges accordingly and answered concerns or questions about the store.
Education
Associate of Science -
Houston Community College
Houston, TX08-2024
Skills
- CPR Training
- ASL fluent
- Data Entry and Maintenance
- Customer Support
- Understands Vietnamese
- HIPAA Compliance
- Medical Records Management
Timeline
Senior Phlebotomist Technician
Biolife Plasma Services
02.2023 - Current
Planning Analyst Intern
Disney
08.2022 - 01.2023
Healthcare Customer Service Representative
Sitel
08.2021 - 08.2022
Guest Service Associate (On Demand)
Target
10.2020 - 08.2022
Associate of Science -
Houston Community College
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