Natalie Yearsley
West Point,UT
Summary
I have a passion for helping others reach their full potential. In my 19 years of healthcare experience, I have been fortunate to see the difference a well-run practice can make in patient and caregiver satisfaction. With my experience as a caregiver and my previous leadership opportunities, I am uniquely qualified to understand the delicate balance that exists between policy and personnel management. In healthcare we have continual opportunities for growth and innovation and I look forward to advancing the Intermountain Heath vision through a position in health Leadership.
Overview
22
22
years of professional experience
Work History
Orthopedic Team Lead
Intermountain Health, Medical Group
Murray, Utah
03.2013 - Current
- Provided guidance and direction to clinical teams in order to ensure compliance with established standards.
- Developed strategies for improving patient outcomes and satisfaction levels.
- Monitored staff performance and provided feedback, coaching and mentoring when needed.
- Developed goals and objectives for the clinical team in alignment with organizational priorities.
- Resolved conflicts between staff members while maintaining a positive work atmosphere.
- Developed and implemented a wait time tracking procedure to reduce patient wait time, eliminate non-productive time, increase face time with the provider, and increase patient satisfaction.
Clinic Lead
Intermountain Healthcare, Sports Med Bountiful
Bountiful, Utah
09.2007 - 03.2013
- Managed daily operations of the clinic, including scheduling appointments and assigning tasks to staff.
- Ensured compliance with all relevant laws, regulations, and policies regarding patient care and safety.
- Provided guidance and mentorship to team members on a regular basis.
- Developed strategies to improve operational efficiency of the clinic.
- Coordinated with other departments within the health system to ensure seamless patient experience.
- Maintained accurate records of patient data and billing information.
- Assisted in resolving customer complaints or issues in a timely manner.
Clinic Manager
Sports Medicine Specialists
Bountiful, Utah
08.2006 - 08.2007
- Addressed patient concerns and resolved issues promptly.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Oversaw daily operations of medical facility, ensuring efficiency.
- Prepared reports on facility performance for stakeholders.
- Developed marketing strategies to increase patient engagement.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated staff recruitment, training, and performance evaluations.
Clinic Coordinator
Intermountain Healthcare, UVSM Fellowship
Provo, Utah
01.2005 - 07.2006
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Supervised internal and external communications by answering queries and complaints.
- Managed clinical budgets, billing systems and insurance negotiations.
- Managed routine operations and clinical projects, including setting targets and performance standards in accordance with budget standards.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
Fellowship Coordinator
Intermountain Healthcare, UVSM Fellowship
Provo, Utah
08.2004 - 07.2006
- Reviewed program applicants, arranged candidate travel, and participated in fellowship candidate selection.
- Prepared periodic reports, financial statements and records on program activities for management.
- Scheduled and developed program rotations and coordinated with participating hospital and clinic departments.
- Developed and implemented program didactic activities according to established goals and objectives.
Graduate Assistant
Brigham Young University-Idaho
Provo, Utah
08.2003 - 06.2005
- Served as mentor to other graduate students to facilitate contact among students and between students and faculty.
- Interpreted and applied university policies, regulations and procedures, fostering safe administration of acute medical field care and athletic training room treatments performed by undergraduate athletic training students.
- Attended conferences and seminars related to healthcare topics relevant to the organization's mission.
- Developed and implemented policies, procedures, and protocols for the medical team.
- Managed daily operations of the medical team including coverage assignments and injury documentation.
- Participated in developing strategies for improving efficiency within the department.
- Evaluated employee performance through direct observation and feedback sessions.
Assistant Manager
Eddie Bauer
Provo, Utah
01.2002 - 08.2003
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Master of Health Leadership - Health Administration
Western Governors University
Salt Lake City, UT03-2023
Bachelor of Science - Athletic Training
Weber State University
Ogden, UT06-1999
Skills
- Administrative Leadership
- Problem Solving
- Team Building
- Communication
- Revenue management
- Employee Training
- Clinical management
References
References available upon request.
Timeline
Orthopedic Team Lead
Intermountain Health, Medical Group
03.2013 - Current
Clinic Lead
Intermountain Healthcare, Sports Med Bountiful
09.2007 - 03.2013
Clinic Manager
Sports Medicine Specialists
08.2006 - 08.2007
Clinic Coordinator
Intermountain Healthcare, UVSM Fellowship
01.2005 - 07.2006
Fellowship Coordinator
Intermountain Healthcare, UVSM Fellowship
08.2004 - 07.2006
Graduate Assistant
Brigham Young University-Idaho
08.2003 - 06.2005
Assistant Manager
Eddie Bauer
01.2002 - 08.2003
Master of Health Leadership - Health Administration
Western Governors University
Bachelor of Science - Athletic Training
Weber State University
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