Natalie Young
Oxford,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Emergency 911 Call Taker
Emergency Communication Center
03.2022 - 08.2024
- Able to type up to 60 words per minute and maintain a calm and assuring demeanor while speaking with general public and emergency personnel
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Kept records of call logs and personnel reports for future reference.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
Shift Supervisor
Starbucks
09.2021 - 03.2022
- Responsible for cash handling, safe verification and daily deposits
- Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material
- Resolves customer complaints with customer satisfaction in mind respectfully
- Coaches others and leads by example whilst leading the day-to-day activities of the barista team, coordinating breaks for partners, and keeping management informed of significant problems.
Barista
Starbucks
06.2020 - 09.2021
- Regularly picked up shifts for co-workers
- Regular closing duties and sanitization of store and customer facing areas.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Some College (No Degree) - Meteorology And Climatology
Ball State University
Muncie, INHS Diploma -
Talawanda High School
Oxford, OH05.2021
Skills
- Patience and Tolerance
- Teamwork orientation
- Public Safety Awareness
- Information Gathering
- Typing Speed
- Documentation
- Active Listening
- Attention to Detail
- Multitasking Abilities
Accomplishments
- Telephone Service - Professionally processed 120+ calls per day, providing information and service to ensure customer satisfaction.
- Awarded the T.E.A.M. award in April 2024 through effectively taking calls for a multiple victim shooting.
- Awarded the T.E.A.M. award in April 2023 through proficiently taking calls during a large storm.
- Successfully trained multiple new call-takers and baristas.
- Starbucks Partner of the Quarter, Quarter Three of 2020
Timeline
Emergency 911 Call Taker
Emergency Communication Center
03.2022 - 08.2024
Shift Supervisor
Starbucks
09.2021 - 03.2022
Barista
Starbucks
06.2020 - 09.2021
Some College (No Degree) - Meteorology And Climatology
Ball State University
HS Diploma -
Talawanda High School
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