Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Awards
Generic
Open To Work
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Natalie Young

Public Safety Dispatcher
New Orleans,USA

Work Preference

Desired Job Title

Commissioner/ Commissioner in ChargePublic Safety Technician- Full Time- Third WatchEvent Security Officer/ DispatcherEvent Public Safety Officer/ Public Safety Tech- Part TimeCorporate Help Desk Analyst- Tier 1 Billing Agent

Work Type

Part TimeGig WorkSeasonal Work

Location Preference

On-Site
Location: New Orleans, USA, US
Open to relocation: Yes

Important To Me

Flexible work hoursWork from home optionHealthcare benefitsPersonal development programs401k match

Summary

Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Commissioner/ Commissioner in Charge

State of Louisiana/ Orleans Parish
01.2019 - Current
  • Assist Voters during elections. Set up and break down the voting machines for my precinct, maintain voter register book, maintain and/or create all election day paperwork, run the precinct according to the laws of the state of Louisiana and Orleans Parish. Supervises up to 3 workers.

Public Safety Technician- Full Time- Third Watch

Caesars Superdome- Legends Global
12.2018 - Current
  • Providing Public Safety and customer service for all patrons in an 80,000+ seat stadium.
  • Access control, answering telephone and radio communications, logging incidents into an internet based system, assisting with report writing and logging reports, equipment inventory and tracking, monitoring video surveillance, operating computerized magnetic door locking and alarm systems, assists with officer post placement and training, assisting in emergency situations.
  • Streamlined call-taking processes, enhancing response times for emergency situations.
  • Analyzed incident data to identify trends, informing strategic improvements in public safety operations.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.

Event Security Officer/ Dispatcher

FESS
04.2013 - 03.2020
  • Provide Security and customer service at festivals and other special and large events, such as Zulu and Bacchus Balls, Buku Music Festival, Jazz Heritage and Music Festival, Hang Out Fest in Gulf Shores, AL, Okeechobee Music Festival in Sunshine Grove, FL, and Bonnaroo Festival in Manchester, Tn.
  • Dispatch Officers and help resolve event related issues, such as medical requests and general information questions. Assisted with officer post placement and training. Assisted with new hire licensing paperwork. Assisted with staffing. Through FESS I was licensed to work as a security officer in Louisiana, Florida and Tennessee.

Event Public Safety Officer/ Public Safety Tech- Part Time

Mercedes-Benz Superdome- SMG
04.2012 - 12.2018
  • Providing Public Safety and customer service for all patrons in an 80,000+ seat stadium.
  • Crowd control, answering telephone and radio communications, logging incidents into an internet based system, equipment inventory, logging in all lost and found items, monitoring video surveillance, operating computerized magnetic door locking and alarm systems, assisting in emergency situations.

Corporate Help Desk Analyst- Tier 1 Billing Agent

Bell Industries
06.2007 - 04.2009
  • Assisting customers with their billing issues in a call center setting. Answering email and voicemail correspondence. Creating tickets on the computer for all live calls, email and voicemails for future tracking.
  • Provided customer support and technical support to up to 100 customers daily via phone or email.

Security Officer

Securitas Security Services- USA Inc.
11.2005 - 09.2006
  • Providing security and customer service to all patrons in a high-rise building.
  • Access control, answering telephone and radio communication, logging incidents, writing reports, monitoring fire alarms patrolling offices and assisting in emergency situations.

Event Security Officer/ Stage Security Officer

JFX Morris Municipal Auditorium- SMG/ Crystal LLC
04.2001 - 09.2005
  • Providing security and customer service for all patrons in a 2000 seat auditorium.
  • Answering telephone and radio communication. Providing stage security and crowd control for performers during and after events. Assisting in emergency situations.

Usher, Event Security Officer/ Security Technician, Part Time

Louisiana Superdome
05.1999 - 09.2005
  • Providing security and customer service for all patrons in an 80,000+ seat stadium.
  • Crowd control, answering telephone and radio communication, logging incidents, equipment inventory, monitoring video surveillance, operating computerized magnetic door locking and alarm systems, assisting in emergency situations, dispatched during Hurricane Katrina and her aftermath.

Education

Associates Degree - Liberal Arts/ English

Ivy Tech Community College of Indiana
Indianapolis, IN
09-2008

Skills

  • Verbal Communication
  • Microsoft Office
  • Written Communication
  • Microsoft Word
  • Telephone Communication
  • Multi-tasking
  • CPR and First Aid Training
  • Handles stressful and emergency situations well
  • Incident documentation
  • Information gathering
  • Records management
  • Teamwork and collaboration
  • CPR and first aid
  • Flexible schedule
  • Data entry

Certification

Certificate of Training- NCBRT Active Threats on Campuses: Protective Measures and Respose

Certificate of Training- NCBRT Law Enforcement Active Shooter Emergency Response

CPR and First Aid

Interests

  • Knitting and Crocheting
  • Avid Reader
  • I enjoy helping others and giving back to the community
  • Music
  • Genealogy

Timeline

Commissioner/ Commissioner in Charge

State of Louisiana/ Orleans Parish
01.2019 - Current

Public Safety Technician- Full Time- Third Watch

Caesars Superdome- Legends Global
12.2018 - Current

Event Security Officer/ Dispatcher

FESS
04.2013 - 03.2020

Event Public Safety Officer/ Public Safety Tech- Part Time

Mercedes-Benz Superdome- SMG
04.2012 - 12.2018

Corporate Help Desk Analyst- Tier 1 Billing Agent

Bell Industries
06.2007 - 04.2009

Security Officer

Securitas Security Services- USA Inc.
11.2005 - 09.2006

Event Security Officer/ Stage Security Officer

JFX Morris Municipal Auditorium- SMG/ Crystal LLC
04.2001 - 09.2005

Usher, Event Security Officer/ Security Technician, Part Time

Louisiana Superdome
05.1999 - 09.2005

Associates Degree - Liberal Arts/ English

Ivy Tech Community College of Indiana

Awards

Certificate of Merit for Teamwork Awarded by Securitas Security Services February 2006, Employee of the Month- April Awarded by Securitas Security Services April 2006

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