Sales Associate
American Eagle
07.2021 - 12.2021
- Greeted customers warmly and offered assistance
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Handled customer complaints and inquiries in a courteous and efficient manner
- Tagged new merchandise for sale and updated signs
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Encouraged customers to make additional purchases and suggested relevant items
- Followed checklist to complete retail store opening and closing activities
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Developed in-depth understandings of the product line and was able to effectively communicate features and benefits to customers
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Promoted benefits of store credit cards and customer loyalty programs
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
