Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Zavala

Northlake,Illinois

Summary

Proven customer service expert with a solid background in fast-paced environments. Skilled in conflict resolution and relationship building, I excel in customer assistance and maintaining high accuracy in transactions. My dedication to work ethic and integrity has significantly enhanced customer loyalty and team efficiency, showcasing my ability to prioritize tasks effectively.

Overview

3
3
years of professional experience

Work History

Cashier/ Crew Member

McDonald's
07.2022 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Cashier

Portillos
05.2021 - 10.2021
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier/ Floor/ Greeter

HomeGoods
12.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Applied Science - Accounting And Finance

Triton College
River Grove, IL
05.2026

High School Diploma -

East Leyden Highschool
Franklin Park, IL
05.2022

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Conflict Resolution
  • Relationship Building
  • Work Task Prioritization

Languages

Spanish

Timeline

Cashier/ Crew Member

McDonald's
07.2022 - 05.2024

Cashier

Portillos
05.2021 - 10.2021

Cashier/ Floor/ Greeter

HomeGoods
12.2020 - 04.2021

Associate of Applied Science - Accounting And Finance

Triton College

High School Diploma -

East Leyden Highschool

Similar Profiles

CREATE PROFILE
Natalie Zavala