Natalie Zerbib
Los Angeles,CA
Summary
Welcoming Server looking to tackle new responsibilities and build upon skills as a server in Santa Monica or the surrounding area. Fast and efficient with a strong memory, adept at making sure customers needs are always satisfied to the highest degree, lots of knowledge about nutrition, excellent communication skills, and talented at guiding customers through extensive menu and helping with best choices for individual health and fitness needs. Self-motivated and demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Server
Milo and Olive
Santa Monica, CA
09.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server/Juicer
Harlow NW
Portland, OR
02.2022 - 08.2022
- Helped customers pick best products based on individual health and fitness needs
- Restocked utensils, napkins, disposable cups and straws when necessary
- Delivered drinks to customers
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Prepared new garnishes, juices and other perishables daily
- Described menu items to customers and suggested products based on stated preferences
- Increased revenue by promoting additional products and assisting with beverage menu.
Barista
Starbucks
Portland, OR
07.2021 - 02.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations
- Described menu items to customers and suggested products based on stated preferences
- Supported highest standards of conduct and service to support company reputation
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Addressed and resolved customer concerns to maintain brand loyalty
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
- Followed health, safety and sanitation guidelines to pass state inspections
- Greeted guests with pleasant smile and superior customer service
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Barista
Starbucks
Agoura Hills, CA
03.2020 - 06.2021
- Protected store assets and facilities by complying with company policies and procedures
- Monitored cafe for seating availability, safety and wellbeing of guests
- Gave details on coffee blends and preparation descriptions to customers
- Resolved customer disputes with tact and professionalism.
Skills
- Cleaning and Sanitizing
- Coffee and Tea Service
- Customer Service
- Multitasking and Organization
- Customer Relations
- Ingredient and Food Preparation
- Dependable and Cooperative
- Food and Beverage Service
- Special Orders and Dietary Restrictions
- Employee Training and Supervision
- Time Management and Prioritization
- Stocking and Replenishment
- Cash Handling
- Attention to Detail
- Kitchen Safety Standards
- Adaptability and Flexibility
- Payment Processing
- Teamwork and Collaboration
- Handling Complaints
- Produce Knowledge
- Interest in Health
- POS Operations
- Cutting and Slicing Techniques
- Valid Food Handlers Certification
- Food Running
- Team Player
- Temperature Monitoring
- Verbal and Written Communication
- Opening and Closing Procedures
- Restaurant Operations
- Smoothie and Juice Preparation
- Espresso and Tea Beverage Service
- Critical Thinking
- Problem-Solving
- Safe Food Handling
- Inventory Rotation
- Table and Dining Room Setup
- Nutritional Education
- DoorDash and UberEats
- Order Management
- Guest Engagement
- Strong Work Ethic
- Menu Knowledge
- Positive and Professional
- Professional Appearance
Timeline
Server
Milo and Olive
09.2022 - Current
Server/Juicer
Harlow NW
02.2022 - 08.2022
Barista
Starbucks
07.2021 - 02.2022
Barista
Starbucks
03.2020 - 06.2021
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