Natalie Zernick
San Antonio,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service and policies.
Overview
9
9
years of professional experience
Work History
Community Manager
Valiant Residential
02.2023 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Owner/CFO
The Blend Nutrition & Gym
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed company social media pages and increased social media presence, monitoring user engagement.
Assistant Community Manager
Valiant Residential
03.2021 - 02.2023
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- File Evictions when need be
- Always end the month with less than 1% Delinquency
- Set up resident events for resident relations
- Market available units using a variety of media and promoting materials
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Leasing Consultant/Assistant Manager
Bluebonnet Management
09.2017 - 03.2021
- Negotiate leasing terms and conditions to close deals
- In house collections, End-of-Month close out of accounting books, Rent / payment collection
- Market available units using a variety of media and promoting materials
- Worked at 3 different properties and one was a take over
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Server/CSR/Lead Shift Manager
Pizza Hut
09.2016 - 03.2018
- Controlled day to day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Leasing Consultant
Diamond Management
09.2016 - 04.2017
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Sales Associate
Lord & Taylor
08.2015 - 07.2016
- Responsible for maintaining a clean environment in the children’s department by restocking, folding, and straightening merchandise
- Provided customer service by greeting and helping with their selections
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
Associate of Business Administration -
San Antonio College
San Antonio, TX08.2017
Business Marketing -
Bergen Community College
Paramus, NJ09.2015
High School Diploma -
Mahwah High School
Mahwah, NJ06.2014
Skills
- Strong time-management skills
- Detail Oriented
- Microsoft Outlook, Word, Excel, Resman Yardi, RentCafe, LRO
- Tenant and eviction laws
- Operations Management
- Social Media Management
- Customer Relations
- Small business operations
- Payment Collection
- Tenant relations
References
- Adrian Garcia, 512-577-2700
- Michelle Rodriguez, 210-215-5632
- Krystal Morris, 210-382-7788
Timeline
Community Manager
Valiant Residential
02.2023 - Current
Assistant Community Manager
Valiant Residential
03.2021 - 02.2023
Owner/CFO
The Blend Nutrition & Gym
09.2019 - Current
Leasing Consultant/Assistant Manager
Bluebonnet Management
09.2017 - 03.2021
Server/CSR/Lead Shift Manager
Pizza Hut
09.2016 - 03.2018
Leasing Consultant
Diamond Management
09.2016 - 04.2017
Sales Associate
Lord & Taylor
08.2015 - 07.2016
Associate of Business Administration -
San Antonio College
Business Marketing -
Bergen Community College
High School Diploma -
Mahwah High School
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