Summary
Overview
Work History
Education
Skills
References
Timeline
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NATALIE ZIGLER-LEY

Commerce City,CO

Summary

Highly effective salesperson and team leader relocating to the Denver area. Experience in both retail and distribution sides of the flooring industry. Proven history of reliability and ability manage multiple projects. Customer-focused with successful 20 + year career in flooring/finishes sector.

Overview

32
32
years of professional experience

Work History

Showroom Manager and Design Consultant.

FocalPoint Flooring
05.2005 - Current
  • Manage new build and residential remodel projects from selection to installation
  • Conceptualize and execute all aspects of the project including layouts, functionality, costs and design with homeowners
  • Prepare and execute contracts, pricing and maintenance that protects both customers and the company.
  • Proficient in reading and scaling blueprints and RFMS
  • Excellent phone and written communication skills
  • Manage multiple projects simultaneously while executing consistent sales volume.
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
  • Established a strong vendor network that enhanced product offerings while maintaining competitive pricing structures.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Consistently wrote sales of 1M+ past 9 years.

Showroom sales

Ray's Abbey Carpet
04.2004 - 04.2005
  • Assist potential clients by qualifying needs and matching products that fit both functionally and aesthetically with their project
  • Guide clients through the project from ordering to installation.
  • Increased showroom sales by providing exceptional customer service and product knowledge.

Showroom Sales

Loveland Design Center
09.1997 - 09.2002
  • New construction and residential flooring and tile sales.
  • Increased showroom sales by providing exceptional customer service and product knowledge.
  • Boosted showroom sales by consistently maintaining an organized, visually appealing display of products.
  • Collaborated with sales associates to prepare newly-acquired vehicles for display on showroom floors or delivery to customers.

Inside Sales Representative

Monarch Tile
09.1993 - 09.1996
  • Maintained Established accounts at corporate owned distribution center.
  • Build new client accounts and expand business with established accounts.
  • Process orders and continuously monitor inventory levels to encourage repeat business.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.

Inside Sales Representative

Capco Tile
05.1992 - 09.1993
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Answered customers' questions regarding products, prices, and availability.

Education

Skills

  • Project Management
  • Design
  • Customer service and conflict resolution
  • Sales presentation
  • Training and Education
  • Interpersonal and written communication

References

Available upon request

Timeline

Showroom Manager and Design Consultant.

FocalPoint Flooring
05.2005 - Current

Showroom sales

Ray's Abbey Carpet
04.2004 - 04.2005

Showroom Sales

Loveland Design Center
09.1997 - 09.2002

Inside Sales Representative

Monarch Tile
09.1993 - 09.1996

Inside Sales Representative

Capco Tile
05.1992 - 09.1993

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NATALIE ZIGLER-LEY