NATALIE ZUERCHER
Tillamook,OR
Summary
Detail-oriented and personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation, schedule management and media communications.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Mike Fitzsimonds Farmers Insurance Agency
Tillamook, OR
10.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
ADMINISTRATIVE ASSISTANT
Tillamook County Transportation District
Tillamook, OR
03.2022 - 10.2023
- Served as primary point of contact for facilitating operational and administrative inquiries
- Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events
- Maintained files and filing, keeping sensitive information confidential
- Partnered with external/local vendors for community events
- Maintained office inventory by assisting with supply orders
- Used Microsoft Office Suite to create and revise documents and presentations
- Maintained calendars and schedules to set appointments for management team
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar
- Screened incoming telephone calls, routing to appropriate personnel
- Served as Board Clerk to organization's Board Members by providing monthly agendas, board packet, and meeting minutes
- Increased traffic on social media pages though advertisements and strategic flyers
- Created and distributed marketing materials such as flyers, brochures, posters, etc
- Managed organization's website as well as social media
- Designed and implemented advertisement products through Photoshop, InDesign, and Canva
- Coordinated with operations team in implementing advertisement
- Assisted with recruitment and interview processes to develop pipeline of candidates for employment
- Created photocopies, faxed documents and performed other clerical functions
- Created and submitted recruitment advertisements for available job positions.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
LIBRARY ASSISTANT/MEDIA MANAGEMENT
Tillamook Junior High School
Tillamook, OR
05.2021 - 03.2022
- Runs/Updates the TJHS website which is ran on Weebly
- Makes Facebook events for the TJHS Facebook page as well as updates frequently
- Creates a newsletter every week for parents and students on Smore
- Sends emails to parents/students weekly on current events happening at TJHS
- Creates and customizes posters and digital event advertisements for Facebook, website, newsletter, etc
- Runs library duties such as inventory, book scanning, checking in and checking out books, etc
- Communicates with parents and staff about events happening at TJHS.
GENERAL EDUCATIONAL ASSISTANT
Tillamook Junior High School
Tillamook, OR
11.2018 - 05.2021
- Worked with and helped students who had trouble completing homework or couldn't focus in class
- Supported staff whenever it was needed
- Made copies of assignments for staff
- Filled in as a substitute teacher in classes when it was needed
- Communicated with staff to make sure I was of help at any time
- Helped students succeed in all areas of math, science, language arts, history, etc
- Ran a small book group for students who had trouble with reading comprehension.
BARISTA
Pacific Edge Espresso
Tillamook, OR
06.2016 - 03.2017
- Provided customer service
- Restocked inventory (coffee, food, etc.)
- Made and created coffee drinks
- Worked cash register
- Communicated with fellow staff members about daily goals
- Contacted coffee company for shipments
- Took/fulfilled phone orders
- Cleaned and sanitized coffee shop/machines.
SERVER/HOSTESS
La Tea Da
Tillamook, OR
02.2013 - 01.2015
- Seated/served customers
- Took reservations for guests at recommended times by phone
- Cooked/prepared food for customers
- Communicated with customers about the town and its tourist attractions
- Communicated with staff daily
- Attended to any concerns or questions customers may have
- Cleaned, sanitized, and washed tea room at the end of day
- Stocked and refilled tea shelves as well as other products
- Took inventory.
Education
BACHELORS OF ARTS IN LIBERAL STUDIES -
Oregon State University
09.2021
GENERAL ASSOCIATES DEGREE -
Tillamook Bay Community College
08.2018
AAOT -
Tillamook Bay Community College
06.2018
Skills
- Microsoft Word
- Excel
- PowerPoint
- Sheets
- Microsoft 365
- Adobe Suite (InDesign, Photoshop, Lightroom)
- ADP
- Board Clerk
- Social Media Communications
- Smore (Newsletter Application)
- Weebly (Website Application)
- WordPress
- Records Management
- Filing
- Salesforce
- Scheduling
- Scheduling and Calendar Management
Timeline
Administrative Assistant
Mike Fitzsimonds Farmers Insurance Agency
10.2023 - Current
ADMINISTRATIVE ASSISTANT
Tillamook County Transportation District
03.2022 - 10.2023
LIBRARY ASSISTANT/MEDIA MANAGEMENT
Tillamook Junior High School
05.2021 - 03.2022
GENERAL EDUCATIONAL ASSISTANT
Tillamook Junior High School
11.2018 - 05.2021
BARISTA
Pacific Edge Espresso
06.2016 - 03.2017
SERVER/HOSTESS
La Tea Da
02.2013 - 01.2015
BACHELORS OF ARTS IN LIBERAL STUDIES -
Oregon State University
GENERAL ASSOCIATES DEGREE -
Tillamook Bay Community College
AAOT -
Tillamook Bay Community College
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