Natalie Allen
Milwaukee,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Property Manager
Park East Lofts, Harmony Housing LLC
Milwaukee, WI
04.2022 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
Sales/Customer Service Representative Specialist
Home Protect USA
Scottsdale, AZ
10.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Rental Leasing Manager
Appleton Rental Homes, LLC
Milwaukee, WI
08.2015 - 08.2021
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Explained terms of lease and amounts to be paid to tenants.
- Created, coordinated and engaged in marketing campaigns.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Administered operations to handle needs of more than 2500 tenants across 1000 property units.
Education
No Degree - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI06.1993
Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- De-escalation Techniques
- Data Entry and Maintenance
Fishing, Traveling, Spending time w/Family
During the summers, my husband and I go fishing & camping several time just to relax & catch my favorite fish Salmon! I have a background in travel & love seeing the world, different cultures, food and attractions. Spending time with my "G-babies" is the ultimate joy of my life!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Property Manager
Park East Lofts, Harmony Housing LLC
04.2022 - Current
Sales/Customer Service Representative Specialist
Home Protect USA
10.2021 - 04.2022
Rental Leasing Manager
Appleton Rental Homes, LLC
08.2015 - 08.2021
No Degree - Business Administration And Management
Milwaukee Area Technical College
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained occupancy rate at 100% for [6] months.
- Oversaw multiple residential family properties totaling over [1500] individual units.
- Maintained [94]% or higher occupancy rate for entire length of employment.
- Supervised team of [20] staff members.
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