Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Technology
Timeline
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NATALIE BERMUDEZ

Miami,FL

Summary

Master Experienced professional with a Master of Science in Criminal Justice and a Bachelor of Science in Criminology. Proficient in case management, data analysis, and effective communication. Skilled in budget management, record keeping, and multitasking. Adept at providing outstanding customer service and support. Fluent in both English and Spanish. Strong organizational and problem-solving abilities. Proficient in Microsoft Office Suite and various technical tools. Seeking opportunities to leverage skills and contribute to the success of diverse industries.

Overview

16
16
years of professional experience

Work History

Special Victims Unit Administrative Aide

City Of Miami Police Department
02.2018 - Current
  • Spearhead case management coordination, meticulously tracking progress and maintaining thorough documentation for court proceedings, ensuring a well-organized legal process
  • Collaborate in the formulation and execution of emergency response plans, protocols, and administrative policies for the Special Victims Unit, optimizing preparedness and efficiency
  • Organize and execute impactful training sessions, workshops, and conferences for Special Victims Unit personnel, fostering continuous professional growth
  • Lead and manage a dedicated team of law enforcement professionals, collaboratively setting priorities and objectives to drive optimal performance
  • Contribute to the development and administration of the annual departmental budget, ensuring financial stability and resource allocation optimization
  • Harness qualitative and quantitative data for comprehensive reports, spreadsheets, and presentations, equipping senior management with essential insights for strategic planning
  • Utilize data-driven insights to craft comprehensive reports, captivating visuals, and impactful presentations, facilitating informed decision-making by management
  • Provide expert guidance to other departments and external agencies on Special Victims Unit operations, regulations, and procedures, enhancing cross-functional information flow
  • Innovate administrative policies and procedures, streamlining operations within the Special Victims Unit for peak efficiency
  • Collaborate actively with supervisors and management officials, ensuring timely and accurate information flow across the Special Victims Unit team
  • Serve as a mediator in resolving conflicts within the Special Victims Unit personnel and interdepartmental interactions, fostering a harmonious work environment
  • Play a pivotal role in public awareness campaigns and community engagement events addressing special victims' issues, effectively raising consciousness …and support
  • Safeguard employee disciplinary records with utmost discretion and professionalism, adhering to strict confidentiality protocols
  • Design compelling graphics, manuals, and advertisements for events and fundraisers focusing on special victims' issues, enhancing community engagement
  • Facilitate the release of investigative reports via email, adhering to established protocols and guidelines, ensuring transparent and efficient communication
  • Coordinate meetings and optimize the unit's calendar to ensure seamless scheduling for detectives and supervisors, optimizing operational effectiveness.

Child Support Enforcement Case Analyst I & II

State Attorney's Office
03.2017 - 03.2018
  • Collaborate adeptly with diverse agencies, including the Department of Revenue and law enforcement, to orchestrate synchronized efforts in child support enforcement, promoting effective collaboration and seamless case management
  • Leverage extensive research and analysis skills to contribute to the development of effective case strategies, enhancing the office's overall case management approach
  • Investigate the financial standing of non-custodial parents, meticulously assessing their capacity to pay child support and uncovering concealed income or assets
  • Execute robust enforcement actions, such as wage garnishment and tax refund interception, in response to non-compliance with court-ordered child support payments, ensuring financial responsibility
  • Utilize advanced computer systems and databases for seamless data management, case tracking, and generation of insightful reports
  • Navigate State Attorney's Office guidelines, state, and federal laws governing child support enforcement with precision, ensuring meticulous compliance and adherence
  • Conduct meticulous reviews and comprehensive analysis of child support cases, ensuring precise enforcement and strict adherence to court orders
  • Handle sensitive and confidential case information with the utmost discretion and respect for privacy policies, maintaining the highest level of professionalism
  • Employ a collaborative approach to enhance knowledge sharing and optimize case handling processes, contributing to a well-coordinated and efficient team
  • Gather, organize, and prepare essential evidence and documentation for legal proceedings, effectively supporting the preparation of court presentations
  • Facilitate negotiations and mediations to foster voluntary child support agreements that prioritize the welfare of the child, demonstrating strong interpersonal and conflict resolution skills
  • Maintain meticulous and up-to-date case files, documenting all actions taken and communication with involved parties, ensuring precise record-keeping for legal proceedings.

Customer Service Representative

Midea America Corporation
07.2016 - 11.2016
  • Leverage extensive product knowledge to assist customers in making informed purchasing decisions, offering comprehensive details about features, specifications, and compatibility
  • Proficiently handle a diverse range of customer inquiries, offering insights and solutions related to Midea's wide array of products, including refrigerators, AC units, chest freezers, fans, heaters, and other appliances
  • Provide expert guidance to customers navigating product warranty claims and returns, meticulously guiding them through the process while upholding company policies
  • Collaborate seamlessly with the sales team to deliver pre-sale support, offering insights, answering product inquiries, and facilitating efficient order processing
  • Exhibit exceptional conflict resolution skills in addressing and resolving customer complaints, deftly managing issues related to product defects, damages, or shipping concerns to ensure customer satisfaction
  • Manage warranty claims and inquiries, leading customers through the warranty process for Midea products, ensuring prompt replacements or repairs within the warranty coverage period
  • Use graphic design skills to enhance customer support communications and responses
  • Proficiently process and track product orders, closely collaborating with logistics and shipping departments to guarantee punctual delivery and heightened customer contentment
  • Demonstrate adept technical support skills in troubleshooting and resolving issues faced by customers with Midea products, minimizing disruptions and ensuring customer satisfaction
  • Harness product knowledge and technical expertise to adeptly handle escalated customer concerns, ensuring prompt resolution and preserving an exceptional customer experience.

Domestic Violence Unit Intern

State Attorney's Office
01.2016 - 04.2016
  • Communicate legal procedures, court processes, and rights clearly to individuals involved, ensuring their informed understanding and fostering a supportive experience
  • Assist in the design of educational materials to distribute to schools and community organizations
  • Contribute to data analysis efforts related to crime patterns, aiding in the development of effective crime prevention strategies
  • Partner closely with attorneys and paralegals in the drafting of legal documents, including motions, subpoenas, and court filings, ensuring alignment with legal guidelines and formatting standards
  • Organize and manage case files to ensure easy accessibility of pertinent information, enabling efficient reference and utilization
  • Assist proficiently in planning and conducting orientation sessions for new volunteers, ensuring a comprehensive understanding of the organization's values, policies, and procedures
  • Contribute adeptly to the transition towards electronic case management, converting existing manual case documents and records into efficient electronic formats
  • Provide empathetic and compassionate support to clients undergoing pregnancy testing procedures, ensuring a comfortable and supportive experience throughout
  • Compile and accurately input case-related information into various software platforms and databases, facilitating organized and efficient case management
  • Extract valuable data on domestic violence incidents and trends, contributing to comprehensive reports that inform decision-making and strategic planning
  • Ensure secure and confidential transfer of information to electronic databases, contributing to enhanced office efficiency and accessibility
  • Demonstrate a commitment to continuous learning and professional growth by staying current with laws, regulations, and policies relevant to child support enforcement
  • Utilize advanced technology and databases for efficient data management, case tracking, and the generation of insightful reports.

Volunteer

A Woman's Pregnancy Center
08.2014 - 12.2014
  • Actively contribute to awareness events that promote the organization's mission, fostering community engagement and support
  • Engage dynamically in events, workshops, and presentations to expand awareness and reach within the community
  • Assist adeptly in planning and conducting orientation sessions for new volunteers, ensuring a comprehensive understanding of the organization's values, policies, and procedures
  • Distribute educational resources to clients, empowering them to make informed decisions regarding their pregnancies, irrespective of the choices they are considering
  • Participate in community outreach efforts to inform individuals about the services offered by the center
  • Provide emotional support and attentive listening to clients approaching the center with questions and concerns about their pregnancies
  • Generate engaging visual and written content for the organization's website and social media platforms, amplifying awareness and sharing essential information
  • Offer empathetic and compassionate support to clients undergoing pregnancy testing procedures, ensuring a comfortable and supportive experience throughout
  • Collaborate seamlessly with staff members to identify areas for improvement and offer potential solutions
  • Maintain the utmost confidentiality of client information and interactions, respecting their privacy at all times
  • Play an active and collaborative role in team meetings, offering valuable insights and ideas on volunteer-related matters
  • Contribute actively to the organization and execution of volunteer appreciation events and activities, acknowledging and celebrating volunteers' contributions
  • Innovate strategies in collaboration with the Volunteer Coordinator to drive effective recruitment of new volunteers
  • Participate actively in the creation of promotional materials, such as brochures and newsletters, to increase awareness about the organization's work
  • Collaborate effectively in editing and proofreading educational materials, ensuring accuracy and clarity in communication.

Venetian Pool Summer Camp Counselor

City of Coral Gables
06.2014 - 08.2014
  • Plan and organize engaging daily activities, tailor-made for campers' interests and age groups, collaborating effectively with fellow counselors to offer water games, arts and crafts, sports, and more
  • Ensure the safety and well-being of campers during all activities, including swimming sessions, games, and field trips, promptly responding to emergencies and closely monitoring the campers
  • Create visually engaging materials for camp activities, including crafts and projects, enhancing the creative and interactive aspects of the camp experience
  • Foster a positive and inclusive environment, encouraging participation and fostering friendships among campers, creating lasting memories of their camp experience
  • Exhibit swift and efficient emergency response, administering basic first aid and adhering to pool safety rules and protocols, ensuring the well-being of campers
  • Collaborate seamlessly with fellow counselors and camp staff, actively participating in team meetings and brainstorming sessions, ensuring a seamless and enjoyable summer camp experience for all participants
  • Contribute proactively to maintaining a clean and well-organized camp environment, actively participating in setup, cleanup, and proper storage of equipment, ensuring a safe and enjoyable camp experience
  • Demonstrate effective behavior management strategies, fostering a harmonious camp environment and promoting cooperation among campers
  • Provide direct supervision and guidance to children during planned activities, ensuring their safety and enjoyment throughout the camp sessions
  • Leverage advanced organizational skills to plan and execute well-structured activity plans, schedules, and informative newsletters for parents, enhancing communication and keeping them well-informed about their child's camp experiences
  • Conduct comprehensive training sessions for camp staff, prioritizing child safety and program policies, ensuring that the team is well-prepared for a successful camp season.

Police Department Intern

Key Biscayne Police Department
08.2012 - 05.2013
  • Collaborate actively with residents during community outreach activities, cultivating positive relationships and addressing community concerns, strengthening bonds between law enforcement and the community
  • Participate actively in ride-alongs with various departments within the police department, gaining insights from different aspects of law enforcement operations and acquiring practical experience
  • Collect, analyze, and map criminal incident data, identifying high-concentration crime areas, and aiding in the development of targeted prevention and response strategies
  • Provide administrative support to various tasks within the police department, contributing to efficient operations and meticulous record-keeping
  • Assist proficiently in editing and proofreading police policies and procedures manuals, ensuring accuracy and adherence to best practices, and facilitating clear communication
  • Collaborate in the organization and maintenance of law enforcement equipment, ensuring proper functionality and readiness for deployment, enhancing operational efficiency
  • Shadow and accompany police officers during patrols, investigations, and crime scene examinations, gaining valuable insights into law enforcement procedures and evidence collection techniques
  • Contribute adeptly to community policing initiatives and outreach programs, fostering community engagement and collaboration with law enforcement
  • Offer valuable assistance in editing and proofreading informational materials for mental health programs, enhancing the clarity and accuracy of essential information
  • Contribute to data analysis efforts related to crime patterns, aiding in the development of effective crime prevention strategies
  • Conduct thorough research on pertinent law enforcement topics, present findings to relevant stakeholders, and contribute to the department's knowledge base

Psychiatry Volunteer

Veterans Affairs Medical Center
07.2011 - 08.2011
  • Organize and facilitate recreational activities, social events, educational programs, and workshops, playing a vital role in promoting patients' well-being and social integration
  • Efficiently manage psychiatric appointments for veteran patients, ensuring organized schedules and effective communication between patients and mental health professionals
  • Offer compassionate companionship and emotional support to veterans undergoing psychiatric treatment, fostering a caring and empathetic atmosphere throughout their recovery journey
  • Contribute to patient care by assisting in writing accurate and comprehensive progress notes and documenting patient interactions
  • Collaborate closely with mental health professionals in treatment planning and monitoring, offering valuable input to enhance patient outcomes and support their progress
  • Provide consistent and empathetic support to patients and their families, offering guidance and assistance throughout their hospital experience
  • Distribute and collect evaluation forms and relevant documents from patients, actively seeking feedback on their experiences and treatment journey
  • Manage administrative tasks, including answering phone calls, scheduling appointments, and filing paperwork, ensuring seamless operation of the Psychiatry department
  • Participate actively in awareness events to promote the organization's mission and enhance community involvement, actively contributing to a positive impact
  • Contribute adeptly to the collection and analysis of data for research projects, actively contributing to the advancement of mental health knowledge and treatment practices.

Volunteer

Mercy Hospital
07.2007 - 08.2009
  • Act as a friendly and empathetic liaison between patients and their families, offering emotional support and assistance during their hospital stay, creating a comforting environment
  • Engage actively with attendees during the hospital's community outreach programs and health fairs, providing assistance and support as needed, contributing to the success of these initiatives
  • Assist proficiently in the development of patient education materials and informative brochures, empowering patients with knowledge about health-related topics and available services
  • Provide compassionate emotional support to patients and assist with tasks across different hospital departments, ensuring efficient and supportive operations
  • Collaborate with the Human Resources (HR) department to ensure volunteers adhere to hospital policies, promptly addressing compliance-related matters with sensitivity
  • Offer valuable assistance in editing and proofreading informational materials for mental health programs, enhancing the clarity and accuracy of essential information
  • Actively participate in the recruitment process for new volunteers, attending job fairs, community events, and networking with potential candidates
  • Participate enthusiastically in awareness events to promote the organization's mission and enhance community involvement, actively contributing to a positive impact
  • Collaborate effectively with the HR team to organize engaging employee and volunteer engagement activities and events, fostering a positive and supportive work environment
  • Partner with the Volunteer Coordinator to ensure smooth and efficient program operations, contributing to the effectiveness of volunteer programs
  • Contribute adeptly to the development of patient education materials and fundraising efforts, supporting the hospital's initiatives and services
  • Maintain meticulous and up-to-date volunteer records, diligently documenting all necessary information for accurate record-keeping
  • Organize and coordinate various volunteer programs within the hospital, contributing to the well-being of patients and enhancing hospital services
  • Distribute and collect evaluation forms and relevant documents from patients, actively seeking feedback on their experiences and treatment journey
  • Play a significant role in crafting fundraising materials or grant proposals, supporting the hospital's initiatives and expansion of services.

Education

Master of Science - Criminal Justice

Lamar University
Beaumont, TX
05.2022

Bachelor of Science - Criminology Minor: Social Work

Florida State University
Tallahassee, FL
04.2016

Skills

  • Case Management
  • Budget Management and Financial Planning
  • Record Keeping and Data Management
  • Scheduling and Calendar Management
  • Document Preparation and Filing
  • Office Supply Inventory Management
  • Payroll and Leave Management
  • Verbal and Written Communication
  • Active Listening
  • Professional Phone Etiquette
  • Technical Communication
  • Customer Service and Support
  • Interacting with Various Stakeholders Effectively
  • Effective Communication with Diverse Audiences
  • Legal Research and Support
  • Evidence Gathering
  • Legal Documentation Review
  • Financial Investigation
  • Child Support Enforcement
  • Mediation and Negotiation
  • Analytical Thinking
  • Data Analysis Skills
  • Identifying Patterns and Trends in Data
  • Creating Reports and Presentations
  • Proficiency in Spreadsheets and Data Tools
  • Teamwork and Collaboration
  • Team Management
  • Problem-Solving and Adaptability
  • Prioritization and Organizational Skills
  • Multitasking and Time Management
  • Outstanding Customer Service and Support
  • Empathy and Compassion
  • Patience and Customer Engagement
  • Project Planning
  • Resolving Complaints
  • Data Collection
  • Positive Role Modeling
  • Proficiency in Microsoft Office Suite and specific software/tools
  • Project Planning
  • Data Analysis and Visualization Tools
  • Remote Support Tools

Affiliations

  • The National Society of Collegiate Scholars
  • Journalism and English Honor Society
  • Future Educators of America

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Technology

Microsoft Windows, Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Access, & Publisher; Prezi, Google Drive, Docs, Sheets, Forms, Apple/iOS, iCloud; Corel WordPerfect, Adobe Acrobat; CRM software, calendaring, scanning, and project management programs

Specialized Programs: Kronos Workforce Payroll, Telestaff, Oracle, PremierOne Mobile, Corts, Odyssey, HYDRA, CJIS, CAMS.

Timeline

Special Victims Unit Administrative Aide

City Of Miami Police Department
02.2018 - Current

Child Support Enforcement Case Analyst I & II

State Attorney's Office
03.2017 - 03.2018

Customer Service Representative

Midea America Corporation
07.2016 - 11.2016

Domestic Violence Unit Intern

State Attorney's Office
01.2016 - 04.2016

Volunteer

A Woman's Pregnancy Center
08.2014 - 12.2014

Venetian Pool Summer Camp Counselor

City of Coral Gables
06.2014 - 08.2014

Police Department Intern

Key Biscayne Police Department
08.2012 - 05.2013

Psychiatry Volunteer

Veterans Affairs Medical Center
07.2011 - 08.2011

Volunteer

Mercy Hospital
07.2007 - 08.2009

Master of Science - Criminal Justice

Lamar University

Bachelor of Science - Criminology Minor: Social Work

Florida State University

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NATALIE BERMUDEZ