Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie C Olson

Summary

For the past couple of years I have worked in restaurants to get into the food industry to one day become a chef and follow my passion. I have worked many different jobs in a restaurant but the goal is to get into the kitchen. So far in the past I have learn to upsell products, be a team player, work hard and efficient, and learned to understand the process of each job in the restaurant is important to make the customers experience amazing. I would love to start getting in the kitchen and get some experience. I cook at home for my family and friends but not officially had a cooking position but hope to get one soon. I also love serving because I get to create great connections with team members and customers. It is such an exciting position and a great way to gain people skills. It's great when I get to engage my personality into the job too. I have fun selling the food and giving it its own flair to the customers. I love working and being surrounded by high volume work. So if you do consider be, I will strive to be hard working, efficient, flexible, engaging, and overall a team player.

Overview

5
5
years of professional experience

Work History

Laguna Beach High School
01.2021

Server

Seabutter
05.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Can handle multiple tables at a time and have waited 100 people in a few hours

Server

Ofine
03.2023 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.

Hostess

Seabutter Sushi
02.2022 - 03.2023
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.

Cashier

Bearflag Crystal Cove
08.2021 - 01.2022
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Completed inventory counts and ordered merchandise.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Lifted up to 30 pounds at once.
  • Prepped food for takeout and pickup orders.
  • Cleaned floors, tables, fish boards, bathrooms, and fish cases.
  • Gained knowledge about fish and how to prepaid it properly.

HOSTESS

Skyloft
03.2021 - 06.2021
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • On task and focused when caught off guard with a seating issue Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Tracked seated guests and available seating using a iPad table system that let us see waitlist, reservations, the progress of customers, how long a customer is at a table, and walk in seating.
  • Answered telephone to provide dining information and take reservations.
  • Answered customers' questions about hours, seating, current wait time, and other information.
  • Assisted servers, food runners, and bussers by taking guests their drink and food orders and cleaning off tables.
  • Operated a manual elevator for the rooftop, handled a waitlist system and contacting waitlist customers to be seated.
  • Helped around with any extra table decoration and cleaning. Stayed attentive to server availability and table turnover to seat guests quickly.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

CILT

Camp James
06.2019 - 07.2019
  • As a CILT, I got to work along side councilors and other directors to take care of kids.
  • Being a CILT helped me build leadership skills and introduced me to the work force I Acknowledged issues with the children and resolved problems quickly and efficiently.
  • I took on extra jobs throughout the camp from doing simple task like getting the kids popsicles to being in charge of my own group of kids.
  • I fulfilled administrative duties, including: Filling out councilors paperwork and taking leadership with the children.
  • I would spend 8 hours a day taking the children through set activities, entertaining them, and keeping them safe.
  • I would also do other task like the parental meet and greets in the morning and be stationed at podiums to watch children during the morning and afternoon free times.

Education

No Degree - Business

Saddleback College
Mission Viejo, CA
05.2025

High School Diploma -

Laguna Beach High School
Laguna Beach, CA
06.2021

Skills

  • Verbal and Written Communication
  • Front- and Back-of-House Coordination
  • Attention to Detail
  • Service-Oriented
  • Warm and Welcoming
  • Personable and Friendly
  • Team Player
  • Multi-Line Telephone Systems
  • Opening and Closing Procedures
  • Guest Greeting and Seating
  • Cleaning and Sanitizing
  • Customer-Oriented
  • Flexible and Adaptable
  • Multitasking and Prioritization
  • Workflow Coordination
  • Calendar and Scheduling Software
  • Valid Food Handlers Certification
  • Dining area maintenance
  • To-Go Order Preparation
  • Menu Memorization
  • Kitchen Staff Coordination
  • High-Volume Dining
  • Food Preparation and Safety
  • Interactive Communication Skills
  • Some management in inventory
  • Menu presentation
  • Food running
  • Item promotion
  • Front-of-house display creation
  • Food station setup
  • Beverage preparation
  • Ordering Procedures
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Cash Drawer Management
  • Bagging and Packaging
  • Maintaining Store Appearance
  • Retail Merchandising
  • Cleaning and sanitizing
  • Customer Relations
  • Price Memorization
  • Sales Expertise
  • Suggestive Selling
  • Food and Beverage Pairings
  • Dining Area Maintenance
  • Guest Relations Management
  • Wine Service
  • Special Dietary Requirements
  • Server Training
  • Menu Item Recommendation
  • Guest Seating
  • Age Verification
  • Food Presentation Talent
  • High-Volume Production Capabilities
  • Hospitality Service Expertise
  • Critical Thinking
  • Chopping Vegetables
  • Cutting Techniques
  • Cleaning and Organization

Timeline

Server

Seabutter
05.2023 - Current

Server

Ofine
03.2023 - 05.2023

Hostess

Seabutter Sushi
02.2022 - 03.2023

Cashier

Bearflag Crystal Cove
08.2021 - 01.2022

HOSTESS

Skyloft
03.2021 - 06.2021

Laguna Beach High School
01.2021

CILT

Camp James
06.2019 - 07.2019

No Degree - Business

Saddleback College

High School Diploma -

Laguna Beach High School

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Natalie C Olson