Knowledgeable and dedicated customer service professional with experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Retail Sales Customer Service
Till Counting
Stocking and Replenishing
Personalized Support
Payment Processing
Microsoft Excel
Microsoft PowerPoint
Order Fulfillment
Work History
Customer Service Clerk
Everything Musical
Pine Mountain, GA
11.2020 - 11.2022
Included: Prepared an average of 25 rental agreements per week, handled customer service issues with music rental company based in Florida, serviced & cleaned instruments, sold merchandise, prepared purchase orders, assessed inventory, and scheduled private lessons for customers.
Helped large volume of customers every day with positive attitude.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Resolved concerns with products or services to help with retention and drive sales.
Wrote and proofed orders to reflect proper pricing and discounts.
Receptionist
Callaway Gardens Resort & Spa
Pine Mountain, GA
12.2019 - 03.2020
Confirmed appointments, communicated with clients and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Provided guided tours of spa to new clients.
Prepared spa rooms with towels, sheets, and robes.
School Receptionist
Harris County Carver Middle School
Hamilton, GA
08.2017 - 05.2018
Daily requirements included effectively communicating information by phone, in writing and in person, answering phone calls, greeting visitors, and providing information to parents and students
Other duties included receiving mail, unpacking packages, stamping books, recording money received, sorting, and distributing incoming mail, documents, books, materials, and supplies following established procedures
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Received and referred visitors to appointments and classrooms, assisted teachers in making copies, preparing bulletin boards, and escorting students to within school.