Natalie Conley
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proven skills in fostering strong relationships, increasing membership satisfaction, and enhancing overall engagement. Proficient in customer service best practices and related options. Committed to creating a positive member experience. Organized and dependable as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Membership Engagement Representative
YMCA
06.2022 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Devised content strategy to effectively engage target audiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Education
BBA - Business Management
East Tennessee State University
Johnson City, TN05.2027
High School Diploma -
Clyde A. Erwin High School
Asheville, NC06.2023
Skills
- Team Support
- Microsoft Office
- Welcoming Guests
- Facility Tours
- Reception Desk Management
- Call Answering and Routing
- Client Satisfaction
- Cash Register Operations
- Client Relationships
- Customer Interaction
Timeline
Membership Engagement Representative
YMCA
06.2022 - Current
BBA - Business Management
East Tennessee State University
High School Diploma -
Clyde A. Erwin High School
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