NATALIE GRACE
Murfreesboro,TN
Summary
Dedicated and dependable professional with demonstrated strengths in customer service, team leadership, time management and trend tracking. Good at troubleshooting problems in fast paced environments and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Seeking opportunity to expand skills and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Bartender
Dogwood
06.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Craft Beer Bartender
Saucy Brew Works
02.2022 - 06.2023
Sales Associate/Interior Decorator
Brian’s Furniture
01.2014 - 06.2023
- Create a comfortable environment for clients to share their creativity and develop a personalized design experience
- Initiate productive conversations and direct clients to items that match their preferences based on budget and style
- Provide clients with detailed information concerning design specifications, manufactured warranties, and client preferences
- Rectify customer complaints by showing empathy and creating a suitable solution for both the client and company
- Coordinate in-home consultations with design team and clients
- Promote company through client engagement platforms, such as social media, newspaper ads, and direct mail
- Organize client orders, coordinate on-time deliveries, and maintain showroom cleanliness and sanitation
Bartender
Avenue Taphouse
01.2019 - 03.2022
Patient Care Nurse Assistant
The Cleveland Clinic
03.2018 - 04.2019
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Receptionist
Stay In Style
01.2016 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Albert Einstein Academy
Interior Design
Academy of Art University
San Francisco, CASkills
- Data Analysis
- Process Improvement
- Performance Monitoring
- Human Relations
- Health Codes Compliance
Certification
- AHA Basic Life Support
- TNABC
- ServSafe
- TAPBA (bail agent)
- Dale Carnegie Human Relations
Timeline
Operations Manager
First Watch
11.2023 - Current
Bartender
Dogwood
06.2023 - 11.2023
Craft Beer Bartender
Saucy Brew Works
02.2022 - 06.2023
Bartender
Avenue Taphouse
01.2019 - 03.2022
Patient Care Nurse Assistant
The Cleveland Clinic
03.2018 - 04.2019
Receptionist
Stay In Style
01.2016 - 03.2018
Sales Associate/Interior Decorator
Brian’s Furniture
01.2014 - 06.2023
High School Diploma -
Albert Einstein Academy
Interior Design
Academy of Art University
Similar Profiles
LAUREN SCHUDERLAUREN SCHUDER
Server at First WatchServer at First Watch
Angelica PinedaAngelica Pineda
Server at First WatchServer at First Watch
Chad GreerChad Greer
Front of the House and Back of the House Manager at First WatchFront of the House and Back of the House Manager at First Watch
Rachael TannerRachael Tanner
Server at First WatchServer at First Watch
Ethan HammEthan Hamm
Registered Nurse, Neurological at Vanderbilt University Medical CenterRegistered Nurse, Neurological at Vanderbilt University Medical Center