Bold and creative thinker dedicated to creating and implementing effective training programs that align with organizational goals and employee development needs. With a proven track record of designing impactful learning initiatives and leveraging innovative techniques, and a commitment to driving continuous improvement and fostering a culture of learning within organizations. Known for expertise in instructional design, communication, process development, imaginative ideas and a collaborative approach with a commitment to excellence.
Hi, I’m
Natalie Hawkins
Westerville,OH
Summary
Work History
Crow Works
Learning & Development Manager
03.2019 - 11.2024
Job overview
- Conducted comprehensive training needs assessments, leading development of targeted learning programs to drive results and meet sales, production, quality, and safety goals.
- Designed and facilitated training curriculums, workshops, processes and learning events resulting in improved employee performance, productivity, and competencies.
- Implemented new Learning Management System that significantly increased access to user-friendly training courses and materials.
- Collaborated with leaders and subject matter experts to create tailored individual development plans resulting in promotions and increased retention.
- Drove employee engagement and increased annual engagement survey participation 62%
- Managed JobsOhio Workforce grant and secured $68,000 in funding.
- Led, developed, and executed internal communication strategy to keep employees across multiple locations informed about company news, goals, and projects.
G6 Hospitality
Training Coordinator
10.2015 - 01.2019
Job overview
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions with a 98% pass rate.
- Established online orientation program that reduced completion time by 3 hours.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 4%.
- Conducted post-training evaluations to measure effectiveness and trainee satisfaction.
- Lead Contact Center Diversity Committee and coordinated community involvement.
- Managed all new hires during their first 2 weeks of onboarding.
- Provided coaching and mentoring to employees.
- Learning Management System administrator, managed users, content, and reporting functionalities.
- Planned and executed effective internal communications and engagements campaigns to educate employees about company-wide initiatives.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Facilitated leadership development workshops
- Key player on implementation team for new reservation software. Conducted testing to identify issues, training processes, and ensure a excellent end-to-end experience.
- Sourced and coordinated learning events for leaders.
Accor Hotels
Training Coordinator
02.2009 - 10.2015
Job overview
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Designed and delivered learning materials, resources, and Standard Operating Procedures.
- Managed Learning Management System, curriculum, and training content for Teams working at the contact center and remotely.
- Established LMS access for temporary employees, increasing training efficiency and reporting.
- Facilitated training classes for 20+ employees at a time.
- Reduced onboarding time from 3 weeks to 1 week, increasing time to productivity and effectiveness.
- Provided coaching to employees to increase their conversion and quality metrics.
Skills
- Knowledge management
- Needs Assessment
- Organizational Development
- Innovation management
- Curriculum Planning
- Instructional Design
- Performance Evaluation
- Gap Analysis
- Training delivery
- Instructional Strategies
- Stakeholder Management
- Technical knowledge
- Storytelling
- Content Creation
- Digital Communications
- Employee Communications
- Relationship Management
- Safety Training
- Human Resources
- Presentation Design
- Performance Improvement
- Internal Communications
- Leadership Development
- Change Management
- Communication
- LMS Administrator
- Microsoft Office
- Adobe
- InDesign
- Photoshop
- WordPress
Certification
- Certified Situational Leadership Trainer
- Articulate Storyline for Next Level Design Certificate
- Achieving World Class Results, McClaskey Excellence Institute
- Drug and Alcohol-Free Workplace Trainer
Timeline
Learning & Development Manager
Crow Works
03.2019 - 11.2024
Training Coordinator
G6 Hospitality
10.2015 - 01.2019
Training Coordinator
Accor Hotels
02.2009 - 10.2015
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