K DOUGLAS
Oklahoma City,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Oklahoma Children’s Hospital
Oklahoma City, Oklahoma
01.2022 - Current
- Management: Assesses office procedures and makes necessary changes to improve office functioning.
- Assumes responsibility for training, assigning, and checking the work of subordinates.
- Serves as a contact person for other employees or the outside public.
- Communicates with internal and external offices to obtain or share information.
- Payroll Coordination: Process timesheets, enter data into the Payroll system, and track leave.
- Personnel Coordination: Managed the whole onboarding process, ensuring that all processes and forms were completed accurately.
- Contacts various departments to request information, secure computer access, ID badges, and department key(s).
- Project Coordination: Coordinates and carries out projects or assignments requiring initiative, independent action, and specialized knowledge.
- Report Preparation: Independently develops original drafts of materials.
- File Maintenance: Creates and maintains patient and staff records, reports, and files.
- Maintains confidential office files.
- Coordinates time reports and leave requests: Processes employee time, missing punches, PTO, FML, OT, and enters data into the payroll system.
- Manages requests off, shift trades, Holiday trades, and attendance.
- Produces a schedule each month for over 60 employees.
- Stock supplies and submit purchase orders to maintain stock levels.
- Executes record filing system to improve document organization and management.
- Conducts onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Types and distributes correspondence to internal and external partners to maintain good communication flow.
- Answers and manages incoming and outgoing calls while recording accurate messages for distribution to staff.
Clinic Developer/Manager
Private Practice
Oklahoma City, Oklahoma
03.2010 - 01.2022
- Supervised clinic staff, interviewed potential new employees, and ensured all employees had required training and scheduled training when needed.
- Established and maintained efficient workflow processes and implemented modifications to improve the overall effectiveness of staff workflow; effectively initiated solutions.
- Communicated daily with the Physician regarding employees, vendors, or patient issues to keep the physician informed of clinic problems.
- Conducted provider and staff meetings.
- Maintained confidential files to protect the privacy, security, and integrity of protected health information.
- Produced recurring excel dashboards, reports, and summaries and fulfilled complex research and analytical requests regarding the financial performance of the clinic.
- Maintained accountability for recording/posting payments received by patients and updating all transactions.
- Gathered and analyzed financial and budget information.
- Facilities Management; Managed front desk by assisting employees, and vendors, including daily maintenance of common areas and meeting spaces, kitchen refreshments, as well as equipment and appliances.
- Maintained office and medical supply orders, while keeping an inventory, and doing audits.
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Oversaw daily business and clinical activities by establishing goals, objectives, performance standards, and policies and procedures when managing the annual budget.
Education
Bachelor’s Degree -
University of Central Oklahoma
Skills
Ability to plan, organize, direct, and schedule employeesundefined
Timeline
Administrative Assistant
Oklahoma Children’s Hospital
01.2022 - Current
Clinic Developer/Manager
Private Practice
03.2010 - 01.2022
Bachelor’s Degree -
University of Central Oklahoma
Volunteer Work
•Village Montessori (The Village, OK 2021-Current) - Prepares and provides refreshments for special snack days.
•Doobert (Oklahoma Since 2016) – Animal rescue transporter.
•Kids Village (The Village, OK 2018-2021) – Provided assistance at parties and prepared snacks.
Specialized Experience
Human Resource Specialist
Army National Guard of Oklahoma
2006 - 2008
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