Natalie Kim Gosler
Burlington ,NC
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Personable New Accounts Representative with 25 years' experience in Banking. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Personal Banker
American National Bank & Trust Co
Burlington, NC
02.2019 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Customer Service Teller
Capital Bank-First Horizon
Graham NC/Hendersonville TN
12.2014 - 02.2019
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Streamlined teller operations by implementing effective organizational systems and procedures.
- Improved overall branch performance by consistently meeting and exceeding sales goals.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
- Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
Customer Service Representative/Teller
American National Bank & Trust Co-MidCarolina Bank
Burlington, NC/ Greensboro, NC
08.2003 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Lansdowne High School & Academy Of Finance
Baltimore, MD06.1989
Skills
- Banking Policies and Procedures
- Account Maintenance
- Transaction Processing
- Relationship Building
- Issues Resolution
- Attention to Detail
- Fraud prevention
- Cross-Selling and Upselling
- Customer Service
Timeline
Personal Banker
American National Bank & Trust Co
02.2019 - Current
Customer Service Teller
Capital Bank-First Horizon
12.2014 - 02.2019
Customer Service Representative/Teller
American National Bank & Trust Co-MidCarolina Bank
08.2003 - 08.2014
Lansdowne High School & Academy Of Finance
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