Natalie L. Wilmes
Brooklyn
Summary
Detail-oriented team player with strong organizational skills. Proven ability to effectively manage and prioritize multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Committed to delivering exceptional results and exceeding expectations. Adept at collaborating with cross-functional teams to drive seamless operations and achieve shared goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
AEMT
East Poweshiek Ambulance Service
06.2020 - Current
- Contributed to successful patient outcomes by effectively administering appropriate treatments based on assessment findings.
- Improved team collaboration by consistently participating in training sessions and sharing knowledge with colleagues.
- Demonstrated strong decision-making skills under high-pressure situations while prioritizing patient safety above all else.
- Showcased adaptability and flexibility by successfully handling diverse emergency situations, from traumatic injuries to medical emergencies, while maintaining composure and professionalism.
- Enhanced patient comfort by providing compassionate and efficient care during emergency situations.
- Assisted in protocol reformation and editing and creation of documents
Administrative Assistant
Brownells
02.2015 - Current
- Maintains a high volume workload within a fast paced business environment.
- Directly supports the CEO and Chairman.
- Prepares and drafts dictation, relevant documentation and customer/industry related correspondence.
- Prioritizes tasks, manages schedules, manages projects, experienced in Windows Office, and performs general office needs.
- Serves as a central point of contact, both internally and for external industry related organizations with the utmost confidentiality.
- Assists with training within the department and a member of The Peer Mentor Program.
- Reconciliation for several credit card accounts, monthly bill payment and collaborated with personal financial advisors and bankers while maintaining confidentiality.
Contact Center Representative
Brownells
10.2013 - 02.2015
- Proficiently responded to customer inquiries pertaining to orders, products, procedures and policies.
- Multitasked through systems while providing customer service and resolving customer issues.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Campaign Representative
Campaign Headquarters
06.2013 - 10.2013
- Conducted outgoing calls for political fundraising.
- Met and exceeded weekly performance goals.
- Maintained a professional demeanor during challenging situations, demonstrating excellent conflict resolution skills when handling difficult customers or objections.
Massage Therapist, Owner
Amenity Massage
10.2011 - 12.2012
- Developed business and provided massage therapy modalities for repeat and single visit clients.
- Gathered health history and discussed client treatment plan.
- Demonstrated respect and confidentiality in a professional manner.
- Documented detailed SOAP notes.
Massage Therapist
Winding Stream Spa/Meskwaki Casino
05.2011 - 12.2011
- Provided massage therapy and therapeutic services to diverse clientele using safe and effective techniques.
- Maintained work areas to give clients a comfortable and relaxing experience.
Massage Therapist/Lead Massage Therapist
Massage Heights; Ankeny, Clive, WDSM
05.2009 - 05.2011
- Provided a wide variety of massage therapy and therapeutic services to diverse clientele using safe and effective techniques.
- Trained new Massage Therapists.
- Provided leadership and oversaw the performance of massage therapists.
- CMA | CNA |Housekeeping Brooklyn Community Estates; Brooklyn, Iowa 1999 - April 2009 Responsible for medication administration and documentation, wound care, and vital signs.
- Provided compassionate patient care for geriatric residents with Dementia, Alzheimer's disease, and physical disabilities.
- Provided a cleanly environment for each resident's living quarters.
Education
Nationally Certified Advanced EMT -
Kirkwood Community College
Cedar Rapids, IA09.2022
Nationally Certified Emergency Medical Technician -
Iowa Valley Community College
Grinnell, Iowa2019
Massage Therapist
Carlson College of Massage Therapy
Stone City, Iowa2002
Medical Terminology, Composition I, Psychology - Nursing
Indian Hill Community College
Ottumwa, Iowa2001
Skills
- Confidentiality
- Appointment scheduling
- Advanced Emergency Medical Technician
- Managing deadlines
- Clerical writing
- Advanced clerical knowledge
- Filing and data archiving
- Workflow planning
- Spreadsheet management
- Transcription and dictation
- Conflict resolution
- Internal communications
- Professional phone etiquette
- Answering incoming calls
- Data entry
- Time management
- Customer-service oriented
- Correspondence handling
Certification
- AEMT - Advanced Emergency Medical Technician
- BLS-CPR
Additional Information
AEMT with East Poweshiek Ambulance Service
Timeline
AEMT
East Poweshiek Ambulance Service
06.2020 - Current
Administrative Assistant
Brownells
02.2015 - Current
Contact Center Representative
Brownells
10.2013 - 02.2015
Campaign Representative
Campaign Headquarters
06.2013 - 10.2013
Massage Therapist, Owner
Amenity Massage
10.2011 - 12.2012
Massage Therapist
Winding Stream Spa/Meskwaki Casino
05.2011 - 12.2011
Massage Therapist/Lead Massage Therapist
Massage Heights; Ankeny, Clive, WDSM
05.2009 - 05.2011
Massage Therapist
Carlson College of Massage Therapy
Nationally Certified Advanced EMT -
Kirkwood Community College
Nationally Certified Emergency Medical Technician -
Iowa Valley Community College
Medical Terminology, Composition I, Psychology - Nursing
Indian Hill Community College
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