Natalie Marquez
Beaverton,OR
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Desk Clerk
Portland Police Bureau
Portland, Oregon
08.2024 - Current
- Managed front desk operations and provided assistance to visitors.
- Greeted guests upon arrival in a friendly and professional manner.
- Welcomed large volume of guests, enhancing customer service experience through attentive support.
- Responded promptly to inquiries, offering information about police services.
- Processed incoming calls and directed them to appropriate departments.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Confirmed guest identities by checking identification before issuing keys or access cards.
- Trained new staff on desk clerk procedures, improving onboarding efficiency and service consistency.
- Assisted officers with administrative tasks and data entry.
- Performed administrative duties such as filing paperwork, data entry, creating reports.
- Facilitated communication between public and law enforcement personnel to ensure timely responses to inquiries.
- Ensured compliance with safety protocols in handling sensitive information.
- Monitored security cameras to identify suspicious activity near the premises.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Recognized and addressed issues by using emotional intelligence and effective communication to calm situations.
Assistant Manager
Dollar Tree
Tigard, Oregon
11.2023 - 08.2024
- Assisted in managing store operations and daily activities for optimal efficiency.
- Coordinated scheduling and training for new team members, ensuring adherence to store policies and efficient onboarding.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Implemented visual merchandising strategies that improved product presentation and attracted customer attention.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted recruitment and training of new employees to ensure they met job requirements.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Conducted regular audits of merchandise and supplies, identifying discrepancies to minimize loss and maintain optimal inventory levels.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Allocated tasks and monitored project personnel performance.
- Reviewed completed work to verify consistency, quality, and conformance.
Cashier/Freight Team Associate
Dollar Tree
Tigard, Oregon
11.2021 - 11.2023
- Processed customer transactions accurately at checkout stations.
- Handled cash, credit, and debit payments efficiently during busy hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Trained new cashiers on register operations and customer service best practices, ensuring smooth transitions and consistent service quality.
- Assisted customers with product inquiries and store navigation.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints promptly to improve overall satisfaction and loyalty.
- Completed various tasks assigned by management to support overall operations.
- Maintained organized and stocked merchandise displays, enhancing product visibility and customer shopping experience.
- Regularly stocked shelves with merchandise to ensure product availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted accurate counts of cash drawers at shift start to verify funds.
- Unloaded freight from delivery trucks and organized merchandise on the sales floor.
- Followed safety protocols while handling merchandise to ensure a secure work environment.
- Provided support to other team members when needed throughout shift.
- Operated equipment such as pallet jacks, electric lifts in accordance with OSHA standards.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Assisted customers with loading their vehicles with purchased items.
- Communicated effectively with supervisors regarding any delays or issues that arose during shift work.
- Inspected freight for damage or missing parts prior to shipping and receiving.
- Utilized boards and pallets to organize and stack freight in assigned areas.
- Assisted in training new warehouse employees.
- Supported inventory counts by reconciling figures with relevant shipping documents.
- Participated in training sessions on safety procedures and new equipment operation.
BSW Intern
Rosehaven
Portland, Oregon
09.2021 - 06.2022
- Conducted intake assessments to gather client information and needs.
- Provided mental health support to homeless clients and connected each with community resources.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Facilitated group sessions to enhance client engagement and foster sharing.
- Provided supportive counseling to individuals and families in crisis.
- Collaborated with other professionals to coordinate services for clients.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Maintained accurate records of client interactions and progress notes.
- Developed resources for clients including referrals to community programs or agencies.
- Provided resources and referrals to empower clients in accessing additional services.
- Compiled and organized resource lists to assist clients in accessing services.
- Cultivated community relationships to strengthen client referral networks.
- Researched best practices related to social work interventions.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Assisted clients in obtaining financial resources and government entitlements.
- Acted as role model for clients by exhibiting positive behaviors.
Student Advocate
Women's Resource Center PCC Sylvania
Portland, Oregon
08.2019 - 06.2020
- Provided one-on-one advocacy support for students facing challenges.
- Counseled students on personal matters such as mental health or family issues.
- Created individualized plans for student success by collaborating with faculty members and other campus resources.
- Designed outreach materials to effectively connect students with available resources and events.
- Developed strategies for helping students manage stress levels during exams or deadlines.
- Coordinated resource referrals to campus services and community organizations.
- Facilitated workshops on personal development and empowerment for students.
- Formulated individualized success plans through collaboration with faculty and campus resources, enhancing student support.
- Organized events that promote a sense of community among different student groups.
- Provided counseling to students on personal matters, addressing mental health and family issues to foster well-being.
- Maintained accurate records of student interactions and resource utilization.
- Developed outreach materials to promote available resources and events.
- Encouraged diversity initiatives to foster an inclusive environment for all learners.
- Held weekly meetings with employees that were structured to aid in enhancement of each employee's customer service skills and professional development.
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
- Organized club events and activities to enhance member engagement.
- Led meetings to coordinate club goals and initiatives effectively.
Front counter help/cashier
Panda Express
Beaverton, OR
01.2018 - 06.2018
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and mobile payments securely.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided exceptional customer service in a fast-paced environment.
- Provided attentive customer service, utilizing active listening and engagement to address patrons' needs effectively.
- Guided customers in menu selections and accommodated special requests to enhance their dining experience.
- Used suggestive selling techniques to promote add-on sales.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness and organization of the cashier area.
- Verified cash drawer amounts at shift start to maintain accuracy.
- Resolved customer complaints professionally in accordance with company policy.
- Collaborated with front-end staff to provide customer assistance during peak hours.
- Collaborated with team members to ensure smooth operations.
- Completed various tasks assigned by management to support daily operations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed inventory by restocking supplies regularly.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Built and maintained productive relationships with employees.
- Personalized service for each customer to elevate satisfaction and foster positive relationships.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Bachelors of Social Work - Social Work
Portland State University
Portland, OR06-2023
Bachelor of Arts - General Studies
Portland Community College
Portland, OR06-2020
Skills
Teamwork and Collaboration
Relationship Building
Time Management
Fluent in English and Spanish
Communication in all aspects
Reliability
Passionate
Attention to detail
Empathetic
Open minded
Problem solver
Languages
Spanish
Native/ Bilingual
Timeline
Desk Clerk
Portland Police Bureau
08.2024 - Current
Assistant Manager
Dollar Tree
11.2023 - 08.2024
Cashier/Freight Team Associate
Dollar Tree
11.2021 - 11.2023
BSW Intern
Rosehaven
09.2021 - 06.2022
Student Advocate
Women's Resource Center PCC Sylvania
08.2019 - 06.2020
Front counter help/cashier
Panda Express
01.2018 - 06.2018
Bachelors of Social Work - Social Work
Portland State University
Bachelor of Arts - General Studies
Portland Community College