Katerine Gallardo - Lorie
Homestead,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Dedicated administrative professional with successful experience in fast-paced office settings. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
14
14
years of professional experience
Work History
Sales Manager
Empire Tiles & Stone Inc.
02.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Office Assistant/Sales Associate
VL Investments INC.
02.2013 - 03.2020
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
Waitress/Bartender
Strike Miami
05.2010 - 10.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Education
Phlebotomy technician -
Genesis Vocational Institute
Miami, FL10.2020
Associate in science -
Miami Dade College
Miami, FL12.2012
High School Diploma -
Miami Coral Park High School
Miami, FL06.2006
Skills
- Market Research
- Vendor Management
- Sales Planning
- Account Management
- Sales Tracking
- Client Relationship Management
- Payment Processing
- Product Sales
- Upselling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Empire Tiles & Stone Inc.
02.2020 - Current
Office Assistant/Sales Associate
VL Investments INC.
02.2013 - 03.2020
Waitress/Bartender
Strike Miami
05.2010 - 10.2012
Phlebotomy technician -
Genesis Vocational Institute
Associate in science -
Miami Dade College
High School Diploma -
Miami Coral Park High School
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