Natalie Myers Myers
Blackwood, New Jersey, United States
Summary
Detail-oriented inventory coordinator specializing in data entry accuracy and quality assurance. Demonstrated success in implementing process improvements that enhance operational efficiency. Maintains optimal inventory levels through effective management strategies.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Data Entry/Inventory Coordinator
Carefirst Specialty Pharmacy
Mount Laurel
02.2024 - Current
- Coordinated inventory levels to ensure optimal stock availability and accuracy.
- Managed daily inventory tracking using specialized pharmacy software systems.
- Analyzed inventory discrepancies and resolved issues promptly and effectively.
- Developed standard operating procedures for inventory management practices.
- Identified discrepancies between actual stock and computer-generated reports.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Kept department records and updated documentation with latest counts.
- Ensured compliance with company policies and procedures related to managing inventory.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Coordinated inventory levels, stocking, and ordering processes to maintain optimal supply.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Entered data accurately into company database systems daily.
- Reviewed and verified incoming documents for completeness and accuracy.
- Maintained organized physical and digital filing systems for easy access.
- Collaborated with team members to streamline data entry processes.
- Responded promptly to inquiries regarding data entry status and issues.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers, when required.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Contacted customers via phone or email to address data inquiries.
- Provided support to management staff in regards to data entry processes.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Exceeded quality goals to support team productivity.
- Followed data program techniques and procedures to maintain data entry requirements.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information.
- Compiled data from source documents prior to data entry.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Customer Service Representative
American National Insurance Company
Sewell
01.2023 - 02.2024
- Assisted clients with policy inquiries and claims processing.
- Provided clear explanations of coverage options and premium rates.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Documented interactions in the customer relationship management system.
- Collaborated with team members to streamline service procedures.
- Educated clients on policy benefits and risk management strategies.
- Trained new representatives on company policies and service standards.
- Maintained up-to-date knowledge of insurance products and industry trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Pharmacy Technician/Quality Assurance Analyst
Wedgewood Pharmacy
Swedesboro
10.2013 - 08.2022
- Conducted software testing to identify defects and ensure quality standards.
- Developed test plans and cases based on project requirements and specifications.
- Documented test results and reported findings to project stakeholders regularly.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Prepared and analyzed internal and external quality reports for management staff review.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Created comprehensive test cases based on technical specifications or customer requests.
- Developed, documented, and executed manual tests for web-based applications.
- Documented all phases of test execution including results analysis and defect resolution.
- Developed process improvements to enhance overall data quality.
- Compounded medications according to established formulas and protocols.
- Processed prescriptions accurately and efficiently for patients.
- Assisted pharmacists in preparing and dispensing medications safely.
- Conducted regular equipment checks to ensure operational efficiency.
- Maintained cleanliness and organization of pharmacy work areas.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Education
Certificate - Pharmacy
Camden County College
Blackwood, NJ11-2012
Associate of Arts - Communications
Rowan College At Gloucester County
Sewell, NJ06-2011
Skills
- Inventory management
- Pharmacy software
- Data entry accuracy
- Discrepancy resolution
- Quality assurance
- Documentation management
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Rotation requirements
- Shipping coordination
- Loss prevention
- Inventory organization
- Reliable and punctual
- Quality assurance standards
- Process improvement
- Critical thinking
- Quality processes
- Database testing proficiency
- Test planning
- QA reporting
- QA planning
Certification
- PTCB 620107010383402 12/15/12 to Current
- Pharmacy Technician Board of NJ 28RW0222000
Timeline
Data Entry/Inventory Coordinator
Carefirst Specialty Pharmacy
02.2024 - Current
Customer Service Representative
American National Insurance Company
01.2023 - 02.2024
Pharmacy Technician/Quality Assurance Analyst
Wedgewood Pharmacy
10.2013 - 08.2022
Certificate - Pharmacy
Camden County College
Associate of Arts - Communications
Rowan College At Gloucester County