Natalie Raye Pust

Data entry and verification:

• Ensure accurate and efficient entry of prescription information.
• Meticulously verify and cross-check details to minimize errors.

Third-Party Prescription Rejections:

• Identify and resolve issues related to insurance rejections.
• Communicate effectively with insurance companies.
• Assist patients in understanding their coverage.

Certified Immunizer:

• Administer vaccines, and maintain proper documentation.
• Educate patients on the benefits of immunizations.

Inventory Management:

• Monitor and manage pharmacy inventory levels.
• Conduct regular checks and audits.
• Ensure timely restocking of medications and supplies.

Medication Counting:

• Accurately count medications to ensure correct dosages for patients.

Staff Scheduling:

• Manage schedules and coordinate shifts and duties for pharmacy staff.

Customer Service:

• Provide exceptional service, addressing and resolving inquiries, and concerns.
• Educate customers on medication usage, and potential side effects.

Leadership and Supervision:

• Lead and supervise pharmacy technicians to ensure efficient workflows.
• Provide training and ongoing support to staff.
• Collaborate with pharmacists and healthcare professionals to optimize patient care.

Patient monitoring and reporting:

• Obtained vital signs and documented them in the Electronic Medical Record (EMR).
• Promptly reported any abnormalities to registered nurses (RNs).
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

Daily Living Assistance:

• Helped patients with daily activities to ensure comfort and well-being.
• Maintained a clean environment through light housekeeping in residences, assisted living, and skilled nursing facilities.

End-of-Life Care:

• Prioritized the comfort of end-of-life patients, ensuring peace in their final moments.
• Provided emotional support to patients, families, and caregivers.
• Educated caregivers on recognizing end-of-life signs, and proper caregiving techniques.

Observation and Safety:

• Supervised patient activities to ensure health, safety, and welfare.
• Observed and reported any physical or psychological changes to R.N.s for immediate attention.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Wound Care:

• Changed wound dressings and treated wounds under RN guidance to promote healing.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Nutrition and mobility assistance:

• Assisted patients with eating and meal preparation, tailored to special dietary needs.
• Helped with positioning, transfers, and ambulation, utilizing assistive devices as needed.

Care Plan Adherence:

• Followed patients' care plans rigorously, documenting observations and visit summaries in medical records.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.

Adjusting Care Frequency:

• Identified safety concerns, or declines in patient condition, and adjusted visit frequencies accordingly.

Family and emotional support:

• Provided compassionate guidance during challenging times.
• Attended funeral services to extend empathy and support to grieving families.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Patient monitoring and reporting:

• Obtained vital signs and documented them in the Electronic Medical Record (EMR).
• Promptly reported any abnormalities to registered nurses (RNs).
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

Daily Living Assistance:

• Helped patients with daily activities to ensure comfort and well-being.
• Maintained a clean environment through light housekeeping in residences, assisted living, and skilled nursing facilities.

End-of-Life Care:

• Prioritized the comfort of end-of-life patients, ensuring peace in their final moments.
• Provided emotional support to patients, families, and caregivers.
• Educated caregivers on recognizing end-of-life signs, and proper caregiving techniques.

Observation and Safety:

• Supervised patient activities to ensure health, safety, and welfare.
• Observed and reported any physical or psychological changes to R.N.s for immediate attention.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Wound Care:

• Changed wound dressings and treated wounds under RN guidance to promote healing.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Nutrition and mobility assistance:

• Assisted patients with eating and meal preparation, tailored to special dietary needs.
• Helped with positioning, transfers, and ambulation, utilizing assistive devices as needed.

Care Plan Adherence:

• Followed patients' care plans rigorously, documenting observations and visit summaries in medical records.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.

Adjusting Care Frequency:

• Identified safety concerns, or declines in patient condition, and adjusted visit frequencies accordingly.

Family and emotional support:

• Provided compassionate guidance during challenging times.
• Attended funeral services to extend empathy and support to grieving families.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Patient monitoring and reporting:

• Obtained vital signs and documented them in the Electronic Medical Record (EMR).
• Promptly reported any abnormalities to registered nurses (RNs).
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

Daily Living Assistance:

• Helped patients with daily activities to ensure comfort and well-being.
• Maintained a clean environment through light housekeeping in residences, assisted living, and skilled nursing facilities.

End-of-Life Care:

• Prioritized the comfort of end-of-life patients, ensuring peace in their final moments.
• Provided emotional support to patients, families, and caregivers.
• Educated caregivers on recognizing end-of-life signs, and proper caregiving techniques.

Observation and Safety:

• Supervised patient activities to ensure health, safety, and welfare.
• Observed and reported any physical or psychological changes to R.N.s for immediate attention.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Wound Care:

• Changed wound dressings and treated wounds under RN guidance to promote healing.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Nutrition and mobility assistance:

• Assisted patients with eating and meal preparation, tailored to special dietary needs.
• Helped with positioning, transfers, and ambulation, utilizing assistive devices as needed.

Care Plan Adherence:

• Followed patients' care plans rigorously, documenting observations and visit summaries in medical records.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.

Adjusting Care Frequency:

• Identified safety concerns, or declines in patient condition, and adjusted visit frequencies accordingly.

Family and emotional support:

• Provided compassionate guidance during challenging times.
• Attended funeral services to extend empathy and support to grieving families.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Shift Coverage:

• Assigned to cover shifts at various facilities facing staff shortages.

Patient Care:

• Monitored vital signs including blood pressure, pulse rate, respiration rate.
• Turned and repositioned bedridden patients to prevent bedsores.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Used mobility devices to transport patients.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Housekeeping Tasks:

• Provided physical support to assist patients with bathing, dressing and toileting.
• Cleaned residents' rooms, changed linens, laundered clothes, and organized belongings.
• Washed dishes, rolled silverware, and set up the dining room at mealtimes.

Meal Service and Nutrition Support:

• Served meals family-style to residents.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Provided special diet meals and thickened beverages to residents with specific nutritional or safety needs.
• Encouraged residents to eat, and drink fluids.

Memory Care Responsibilities:

• Conducted 15-minute checks on all residents in memory care.
• Supervised patients during outdoor activities when permitted.
• Redirected agitated or confused residents; reported to the LPN if unsuccessful.

Care Plan Adherence and Documentation:

• Followed residents' care plans, and documented activities at the end of each shift.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

Communication and Reporting:

• Provided shift reports to incoming aides and LPNs.
• Reported urgent concerns to the Director of Nursing (DON).
• Communicated with patients to determine feelings, need for assistance or social and emotional support.

Patient care:

• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Monitor and record vital signs, such as temperature, blood pressure, and pulse.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Answered signal lights, bells or intercom systems to determine resident needs.

Comfort and safety:

• Ensure patient comfort by adjusting beds, providing clean linens, and maintaining a clean environment.
• Respond promptly to patient calls and requests for assistance.
• Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
• Turned and repositioned bedridden patients to prevent bedsores.

Observation and Reporting:

• Observe and document changes in patient condition or behavior.
• Report concerns or abnormalities to the nursing staff.
• Monitored vital signs including blood pressure, pulse rate, respiration rate.

Mobility Assistance:

• Help patients with transfers, positioning, and walking, using assistive devices as needed.
• Prevent falls, and ensure patient safety during movement.
• Transported patients to treatment units, using wheelchair or stretcher.

Nutrition Support:

• Serve meals, assist with feeding, and ensure that patients meet dietary requirements.
• Encourage fluid intake, and monitor for signs of dehydration.
• Served meals to patients in their rooms and assisted with feeding when needed.

Infection Control and Hygiene:

• Maintain a clean and sanitary environment.
• Follow protocols for infection prevention, including proper hand hygiene, and equipment cleaning.

Emotional support.

• Provide companionship and emotional support to patients and families.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Provided emotional support to family members regarding end-of-life decisions.

Documentation:

• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Team Collaboration:

• Work closely with nurses, therapists, and other healthcare staff to ensure comprehensive care.
• Communicate effectively during shift reports and handovers.

• Processed cash, check, and credit card transactions accurately and resolved escalated customer care issues.
• Trained and supervised associates, managed store operations, and ensured performance goals were met.
• Guided customers in selecting products, educated them on new devices, and promoted additional purchases through demonstrations.
• Trained and supervised up to 5 associates per shift, ensuring performance goals were met and managing store operations.
• Monitored weekly sales promotions and communicated them effectively to customers.
• Guided customers through phone activation and setup, ensuring optimal device performance.
• Managed inventory levels to support sales targets and operational efficiency.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Resolved escalated customer issues quickly and professionally.
• Worked jointly with team members to assist with closing of leads.
• Analyzed customer feedback data to inform product development initiatives.
• Analyzed team performance on weekly basis through review of in-depth reports.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Resolved customer complaints quickly while maintaining high standards of service excellence.
• Worked with cross-functional teams to achieve goals.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided support and guidance to colleagues to maintain a collaborative work environment.