Natalie Rae Lopez
Sacramento,CA
Summary
Results-oriented professional in customer service, sales, and office assistance. Currently pursuing a healthcare administration degree, showcasing a commitment to ongoing learning. Proven ability to enhance customer experiences, boost sales, and efficiently manage office tasks. Dedicated and motivated, ready to contribute to a dynamic team's success.
Overview
12
12
years of professional experience
Work History
Student Assistant
California Department Of Public Health
09.2023 - Current
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Created a journal manuscript regarding the Department's trauma-responsive initiative
- Created a slide deck, infographics, glossary and FAQs regarding the Department's trauma-responsive initiative
- Qualitative data analysis through development of a codebook and team collaboration
Student Assistant
Sacramento City College
09.2021 - 07.2023
- Managed high traffic, shared emails and managing and sorting incoming and outgoing mail and correspondences
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Increased department productivity through effective time management and prioritization of tasks.
- Prepared and logged monthly timesheets and payroll
- Prepared, filed, recorded Employee Service Agreement contracts and timesheets for faculty
- Created documents on division processes for easy training and streamline processing
- Assisted the Division in reviewing, preparing, and logging internal and external documents
- Maintained and updated information on division Canvas webpage and website
- Routinely checked and tracked multiple account balances on PeopleSoft to properly budget for purchases and service
- Generate and maintain a supply order list for ordering and maintaining office supplies and equipment
Dental Department Front Desk
Sacramento City College
03.2022 - 12.2022
- Elevated the reception area by consistently upkeeping its organization, fostering a warm and inviting ambiance for clients and visitors.
- Managed the streamlined creation of blanket purchase orders for frequently utilized accounts and skillfully prepared requisitions to facilitate seamless procurement processes.
- Implemented a comprehensive vendor information log, including a five-year transaction history, to enhance data accessibility and decision-making.
- Diligently monitored and sustained multiple budget accounts, ensuring fiscal responsibility and accurate financial tracking.
Senior Area Sales Manager
True Professionals, Inc
09.2018 - 09.2020
- Drove area sales growth through tailored strategic plans, elevating customer satisfaction via effective account management and issue resolution.
- Recruited, trained, and mentored a high-achieving sales team, consistently surpassing targets.
- Collaborated across teams to formulate impactful marketing strategies, elevating product awareness and demand.
- Oversaw 10-20 sales representatives in Rocklin for door-to-door solar panel sales, addressed inquiries in Roseville and Rocklin, and managed service requests.
- Monitored and reported on daily/weekly sales performance to the CEO, handled contract negotiations and closures, and managed employee schedules.
- Led presentations for potential sales hires and handled paperwork for hiring and termination processes.
Sales Representative
Chase Bank / Southwest
05.2018 - 09.2018
- Enthusiastically greet and engage with airport patrons in a dynamic, high-traffic environment.
- Adhere to airport and bank guidelines to ensure seamless and compliant operations.
- Demonstrate proficiency in following procedures to safeguard patrons' sensitive information.
- Utilize effective communication and persuasion skills to successfully appeal to patrons, driving enrollment in CHASE/Southwest Visa cards.
- Maintain a customer-centric approach, providing exceptional service and addressing inquiries to enhance the overall customer experience.
Sales Representative/Cashier
El Estero Car Wash, Inc.
06.2012 - 05.2018
- Achieved weekly sales targets
- Provided customer-focused sales support in a high-traffic environment (200-500 daily visitors)
- Thrived in a fast-paced work setting
- Collaborated with team members to ensure order accuracy while delivering individualized customer service
- Managed cash transactions, received payments, and handled customer queries during cashier shifts
- Trained new service writers/sales representatives using a comprehensive sales handbook and hands-on approach
- Conducted hands-on training for new cashier hires
Sales Representative
Cypress Coast Ford/Lincoln
01.2016 - 07.2016
- Achieved monthly sales targets and provided exceptional customer service through in-person interactions and phone follow-ups.
- Collaborated with sales and finance managers to successfully close deals.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and employing upselling and cross-selling techniques.
Chief Scribe
ScribeAmericaLLC
02.2015 - 07.2016
- Led a dynamic team of four to eight employees as Chief Scribe, demonstrating adept management skills.
- Oversaw employee scheduling, aligning with physician preferences to optimize operational efficiency. Conducted comprehensive training sessions for both new and existing team members, ensuring proficiency and adherence to established protocols.
- Managed the submission of weekly payroll through ADP services during Chief Scribe shifts, showcasing meticulous attention to detail in financial processes.
- Spearheaded the accurate input of corrected medical records through the NextGen medical system, fostering precision for the entire team.
- Conducted thorough reviews and maintenance of patient electronic files, ensuring data accuracy and compliance.
- Collaborated seamlessly with medical assistants and physicians in a fast-paced environment, contributing to a synergistic and efficient healthcare team.
Office Assistant
University Of Rochester
02.2012 - 09.2012
- Managed both archived and current construction and budget files, overseeing their meticulous organization and accessibility.
- Implemented efficient digital filing systems by scanning and organizing files on computers, contributing to a more streamlined and technology-driven workflow.
- Collaborated with fellow office assistants to optimize overall organization strategies, ensuring a cohesive and effective approach.
- Spearheaded the electronic transfer of all legacy paperwork, strategically arranging it for enhanced accessibility by University personnel.
- Demonstrated proficiency in utilizing Adobe Reader, Microsoft Word, and Microsoft Excel, leveraging extensive experience to navigate and manipulate documents effectively.
Education
Bachelor of Science - Public Health, Healthcare Administration
California State University - Sacramento
Sacramento, CA12.2024
Associate of Science - Pre-Health Occupations
Sacramento City College
Sacramento, CA05.2023
Associate of Arts - Interdisciplinary Studies, Social and Behavioral
Sacramento City College
SACRAMENTO, CA05.2023
Associate of Arts - Economics
Sacramento City College
SACRAMENTO, CA05.2023
Associate of Science - Nutrition
Sacramento City College
SACRAMENTO, CA05.2023
Associate of Arts - Interdisciplinary Studies, Math and Science
Sacramento City College
SACRAMENTO, CA05.2023
Skills
- Administrative Support
- Data Entry
- Spreadsheet Management
- Calendar Management
- Customer Service
- Payroll Processing
- Relationship Building
- Filing and Data Archiving
- Organizational Skills
Timeline
Student Assistant
California Department Of Public Health
09.2023 - Current
Dental Department Front Desk
Sacramento City College
03.2022 - 12.2022
Student Assistant
Sacramento City College
09.2021 - 07.2023
Senior Area Sales Manager
True Professionals, Inc
09.2018 - 09.2020
Sales Representative
Chase Bank / Southwest
05.2018 - 09.2018
Sales Representative
Cypress Coast Ford/Lincoln
01.2016 - 07.2016
Chief Scribe
ScribeAmericaLLC
02.2015 - 07.2016
Sales Representative/Cashier
El Estero Car Wash, Inc.
06.2012 - 05.2018
Office Assistant
University Of Rochester
02.2012 - 09.2012
Bachelor of Science - Public Health, Healthcare Administration
California State University - Sacramento
Associate of Science - Pre-Health Occupations
Sacramento City College
Associate of Arts - Interdisciplinary Studies, Social and Behavioral
Sacramento City College
Associate of Arts - Economics
Sacramento City College
Associate of Science - Nutrition
Sacramento City College
Associate of Arts - Interdisciplinary Studies, Math and Science
Sacramento City College
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