Natalie Rose Leftwich
Philadelphia,PA
Summary
Dedicated General Manager with 7 years of experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success Eager to use leadership potential focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Easy to adapt to any given situation.
Overview
12
12
years of professional experience
Work History
Commercial Electrician in Training
PMB Construction
09.2023 - Current
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Enhanced quality control by inspecting condition of equipment and tools.
- Installed and maintained lighting and electrical systems.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Enhanced project efficiency by installing electrical systems in commercial buildings according to blueprints and specifications.
General Manager
Family Dollar
07.2021 - 01.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maintained profit targets by developing and adhering to strict budgets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Went from the worst store in the district to the best
Marketing Assistant/Personal Assistant
Raymond James Financial Services
05.2017 - 11.2021
- Proofread marketing collateral ahead of printing to eliminate errors.
- Generated reports to support development and implementation of marketing plans.
- Scheduled client appointments
- Handled advisors' calendars
- Compliance
- Prepared portfolio reviews for clients
- Event Planning
- Handled Branch manager and other advisors outside activities
- Handled multiple phone lines
- Helped with family planning and notary
- Managed over 50 client calls
- Contributed to weekly team meetings, brainstorming sessions
Manager
Acceptance Now
05.2016 - 05.2018
- Assisted customers to shop for top notch brands they can afford
- Worked with customers that were past due on accounts get them back on track.
- Training sales skills and managing co-workers
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales revenue by developing and implementing effective sales strategies.
General Manager
Hhgregg
01.2012 - 05.2016
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Licensed Insurance Agent
American Life Insurance Company
01.2012 - 05.2014
- Generated leads through cold-calling, networking and other outreach methods.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Identified and solicited sales prospects in agency databases.
- Finalized sales and collected necessary deposits.
Skills
- Efficient multi-tasker
- Sales Promotion
- Team training and development
- Managing staff
- Overseeing budget
- Employing marketing strategies
- Staff Scheduling
- Risk Management
- Operations Management
- Customer Service
- Delegating Work
- Malfunction Diagnostics
- Fire alarm systems
Timeline
Commercial Electrician in Training
PMB Construction
09.2023 - Current
General Manager
Family Dollar
07.2021 - 01.2024
Marketing Assistant/Personal Assistant
Raymond James Financial Services
05.2017 - 11.2021
Manager
Acceptance Now
05.2016 - 05.2018
General Manager
Hhgregg
01.2012 - 05.2016
Licensed Insurance Agent
American Life Insurance Company
01.2012 - 05.2014
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