Natalie Yonker
Winter Garden,FL
Summary
Recent college graduate with a degree in Tourism, Hospitality, and Event Management, relocating to Tampa, and seeking full-time employment to leverage education and skills across diverse industries. Quick to learn, highly motivated, and results-driven, with proven experience in retail sales, customer service, inventory management, and sales strategy. Excels at communication, problem-solving, and adaptability, consistently delivering exceptional customer experiences and supporting effective team collaboration.
Overview
3
3
years of professional experience
Work History
Merchandise Cast Member
Walt Disney World
Lake Buena Vista, FL
01.2025 - Current
- Deliver exceptional guest service by greeting visitors, addressing inquiries, and resolving concerns.
- Maintain visual merchandising standards and manage inventory through regular stock checks and product replenishment to enhance the guest shopping experience.
- Perform daily store opening and closing procedures.
- Manage the return process for damaged or defective items returned by guests.
- Attend regular staff meetings to discuss current initiatives.
- Stay informed on sales, promotions, and policies while monitoring for security risks and theft to ensure a safe and compliant environment.
- Rotate across all four theme parks and multiple resorts, providing flexible coverage for other cast members as needed, including during holidays and peak attendance periods.
Shift Manager
Bahia Bowls
Canton, OH
06.2024 - 12.2024
- Supervised daily store operations and staff during busy shifts to ensure efficient service and workflow.
- Trained new employees on service standards, procedures, and upselling techniques to meet revenue goals.
- Managed catering orders accurately and promptly, ensuring product availability and guest satisfaction.
- Handled overnight deposits, resolved financial discrepancies, and maintained transaction accountability.
- Collaborated with other shift managers to ensure seamless communication and service continuity.
- Built and maintained positive relationships with staff, customers, and vendors.
- Ensured compliance with health, safety, and operational guidelines while maintaining cleanliness, organization, and proper opening and closing procedures.
Disney College Program - Attractions
Walt Disney World
Lake Buena Vista, FL
01.2024 - 05.2024
- Ensured and maintained the safety of guests.
- Delivered personable guest service when greeting, directing, and assisting guests.
- Displayed confidence in problem-solving during the day-to-day operation of the attractions, as well as in providing recovery to guests with concerns.
- Learned and exemplified 'The 5 Keys' in addition to several topics used during audits.
- Accurately recorded information and kept shows on schedule.
- Worked successfully with a diverse group of coworkers to accomplish goals.
- Recognized by management for providing exceptional customer service.
Event Server
Gervasi Vineyard
Canton, OH
04.2023 - 08.2023
- Greeted and assisted guests, providing information, answering questions, and anticipating needs.
- Resolved guest concerns efficiently to maintain a positive experience.
- Coordinated service flow during busy events, ensuring smooth operations and exceptional guest service.
- Served food and beverages, followed seating charts, and ensured timely delivery in collaboration with kitchen staff.
- Set up and broke down events, including weddings, concerts, and corporate functions.
- Maintained cleanliness and organization of dining and event spaces while adhering to safety and sanitation protocols.
Education
Bachelor of Science - Tourism, Hospitality, And Event Management
Bowling Green State University
Bowling Green, Ohio12.2024
Skills
- Customer service
- Guest engagement
- Sales performance
- Conflict resolution
- Attention to detail
- Clear communication
- Team collaboration
- Time management
- Adaptability in fast-paced environments
- POS operation
- Loss prevention
- Safety compliance
- Product merchandising
Timeline
Merchandise Cast Member
Walt Disney World
01.2025 - Current
Shift Manager
Bahia Bowls
06.2024 - 12.2024
Disney College Program - Attractions
Walt Disney World
01.2024 - 05.2024
Event Server
Gervasi Vineyard
04.2023 - 08.2023
Bachelor of Science - Tourism, Hospitality, And Event Management
Bowling Green State University