Nataliia Bystrykh
Boulder,CO
Summary
Customer-focused professional dedicated to building long-term loyalty with unparalleled service and sales experience. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in Sales, customer service and hotel management systems.
Approachable professional offers strong background in Sales education and hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.
Overview
7
7
years of professional experience
Work History
Community Associate
IWG
Boulder, CO
02.2025 - Current
- Conducted tours of [Location], described features and promoted services.
- Created and updated [Type] schedules for [Type] group operations.
- Represented organization in relations between staff and general public.
- Monitored and documented [Type] and [Type] data.
Front Desk Agent
Hilton
Boulder, Colorado
07.2024 - 01.2025
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Answered phones, responded to inquiries, and took messages.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
Sales Associate
Soma boutique
Denver, Colorado
10.2023 - 12.2023
- Placed special orders or called other stores to find desired items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Prepared merchandise for purchase or rental.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Tracked sales performance metrics to identify trends in market place.
Hostess
Dushanbe tea house
Boulder, Colorado
05.2023 - 10.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Assisted staff by serving food and beverages or bussing tables.
- Informed patrons of specialties and features.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Executive Assistant
Luxpro Monaco
Monaco, France
05.2018 - 11.2022
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Maintained confidential records and files related to executive operations.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Conducted research on various topics as requested by executives or senior management personnel.
- Facilitated communication between different departments within organization.
- Coordinated multiple schedules using online calendaring system.
- Managed all aspects of catering needs for special events hosted by the organization.
Hostess
Hilton
Boulder, CO
04.2022 - 09.2022
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
Master of Science - Linguistics
Perm State Pedagogical University
Perm Russia06-1997
Skills
- Sales expertise
- Training and mentoring
- Report generation
- Guest accommodations
- Guest services
- Conflict resolution
- Team coordination
- Safety and security procedures
- Hospitality service expertise
- Supply replenishment
- Time management
- Hospitality services
- Effective planning
- Problem-solving skills
- Credit and cash payments
- Clerical duties
- Foreign languages
- Oral and written communications
- Conflict management
- Teaching
- Marketing
- Tourism knowledge
Languages
English
Full Professional
French
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
German
Full Professional
Timeline
Community Associate
IWG
02.2025 - Current
Front Desk Agent
Hilton
07.2024 - 01.2025
Sales Associate
Soma boutique
10.2023 - 12.2023
Hostess
Dushanbe tea house
05.2023 - 10.2023
Hostess
Hilton
04.2022 - 09.2022
Executive Assistant
Luxpro Monaco
05.2018 - 11.2022
Master of Science - Linguistics
Perm State Pedagogical University
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