Nataliia Hrynenko
Los Angeles,CA
Summary
Dynamic professional with a proven track record, enhancing operational efficiency and team productivity. Expert in organization skills and verbal communication, I've successfully managed large teams and improved client satisfaction. My approach combines innovative strategies with a focus on achievements, leveraging both hard and soft skills to exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Receptionist
Supercuts
02.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Main Waiter
Esquina Brasil
08.2023 - 02.2024
- Promoted special events held at the restaurant to encourage guest attendance and increase overall business.
- Contributed to increased repeat business by cultivating strong relationships with regular customers.
- Trained new waitstaff on restaurant procedures, contributing to the overall efficiency of the team.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing guest experience.
- Managed large parties effectively by coordinating with other waitstaff members, optimizing efficiency during high-volume shifts.
- Consistently received positive feedback from guests for exceptional service, contributing to a strong reputation within the community.
- Assisted in inventory management tasks such as restocking supplies as needed to maintain appropriate levels throughout service hours.
Manager Director
Mobilochka
05.2022 - 06.2023
- Managed 35 stores including inventory at each location.
- Successfully negotiated with suppliers and ordered goods at the lowest prices.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Onboarded new employees with training.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Food Service Worker
McDonald's
04.2021 - 09.2021
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management and minimizing food spoilage.
Sales Associate
Mobile Store
07.2017 - 02.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Junior Legal Specialist - Law
Chyhyryn College of Economics And Law
Ukraine07.2018
Skills
- Telephone skills
- Organization skills
- Verbal and written communication
- Scheduling appointments
- Data Entry
- Administrative Support
- Time Management
- Office Management
- Staff Management
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Receptionist
Supercuts
02.2024 - Current
Main Waiter
Esquina Brasil
08.2023 - 02.2024
Manager Director
Mobilochka
05.2022 - 06.2023
Food Service Worker
McDonald's
04.2021 - 09.2021
Sales Associate
Mobile Store
07.2017 - 02.2021
Junior Legal Specialist - Law
Chyhyryn College of Economics And Law
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