NATALIIA KISKINA
Odessa,Ukraine
Summary
Accomplished Luxury Cruise Specialist with 9+ years of experience supporting high-value international guests across world-leading brands including Oceania Cruises, Regent Seven Seas, and Princess Cruises. Expert in future cruise planning, onboard sales, loyalty optimization, and luxury guest experience. Strong ability to build trust, engage multicultural travelers, and drive revenue through premium personalized consultations.
Overview
11
11
years of professional experience
Work History
Future Cruise Consultant
Oceania Cruises
05.2022 - Current
- Conduct personalised cruise planning consultations for future voyages.
- Deliver onboard presentations to increase guest engagement and repeat business.
- Apply loyalty programmes, promotions, and tailored travel recommendations.
- Coordinate with Miami HQ for accurate bookings, payments, and guest data.
- Maintain expert knowledge of itineraries, fleet updates, and luxury travel trends.
Fine Jewellery Sales Professional (Bellarri)
Oceania Cruises
06.2020 - 02.2022
- Delivered luxury sales experiences and hosted VIP events.
- Led jewellery seminars, private showings, and onboard presentations.
- Achieved strong sales results through storytelling and relationship-based service.
Jewellery Specialist (EFFY)
Princess Cruises
01.2015 - 01.2020
- Provided luxury product guidance and sales support.
- Managed retail floor and built long-term guest relationships.
- Supported merchandising, inventory, and promotional activities.
Education
Master’s Degree - Analytical Chemistry
Odessa I.I. Mechnikov National University
Odessa, UkraineCILS C1 - Italian Language Certification
Università per Stranieri di Siena
ItalySkills
- Future Cruise Sales & Upselling
- Travel & Itinerary Planning
- Guest Experience & Retention
- Public Speaking & Presentations
- High-End Customer Service
- Cross-Cultural Communication
- Problem Solving & Conflict Resolution
- Loyalty Programme Optimization
- CRM Systems (NVS, Fidelio)
- Multilingual Client Support
LANGUAGES
Italian — C1
English — Advanced
Spanish — Advanced
Russian — Native
Ukrainian — Native
Timeline
Future Cruise Consultant
Oceania Cruises
05.2022 - Current
Fine Jewellery Sales Professional (Bellarri)
Oceania Cruises
06.2020 - 02.2022
Jewellery Specialist (EFFY)
Princess Cruises
01.2015 - 01.2020
CILS C1 - Italian Language Certification
Università per Stranieri di Siena
Master’s Degree - Analytical Chemistry
Odessa I.I. Mechnikov National University
ADDITIONAL INFORMATION
- Experienced with US, UK, EU, Canadian, and LATAM travellers.
- Excellent public speaking, hosting, and VIP guest engagement.
- Currently developing an independent travel consultancy with focus on premium cruising.