NATALIIA LACLAIR
Summary
Energetic and self-motivated Assistant Store Manager, analytical problem-solver with excellent verbal, written and interpersonal communication skills to effectively establish relationships with colleagues, clients, and management from diverse backgrounds. Collaborative with talents for team building, leading and motivating abilities to enhance employee engagement and boost performance to positively impact store success.
Overview
7
7
years of professional experience
Work History
Assistant manager
HOBBY LOBBY
01.2023 - Current
- Manage and assist the department heads in achieving department volume, presentation standards and productivity goals
- Ensure and deliver outstanding customer service, quality commutation, evaluate and resolve customer issues and complaints
- Train, coach and motivate new employees in developing and executing an excellent customer service and position required skills
- Maintain, clean and safe working and shopping environment at all times through enforcement of safety and security procedures, rules and policies during the work hours, opening and closing of the store
- Follow up and organize daily and weekly documentation, emails and memos
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Work collaboratively with other managers to accomplish weekly plans and memos, other duties as assigned by store manager
Frame shop manager
HOBBY LOBBY
01.2022 - 01.2023
- Managed general documentation, equipment, frame shop supplies
- Led up to 20-30 custom frame projects per week
- Provided customer service, quality commutation, evaluate and resolve customer issues and complaints
- Advised and gave creative solutions on design and preservation of customer's art, pictures assuring customer satisfaction and retention
- Managed a small group of employees and train new employees in frame shop and other departments
- Provided frame shop support in different locations
Picture framer/Department lead
HOBBY LOBBY
10.2020 - 01.2022
- Communicated with customers to determine determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets
- Provided customers with advice on design and appropriate solutions
- Maintained clean work area and equipment, ordering product and equipment supplies
- Trained new employees, frame shop support in different locations, accomplish tasks delegated by the manager
Intern
UKRAINE FASHION UNITED
05.2018 - 07.2018
- Maintained general documentation between production departments
- Provided customer service, evaluated and resolved customer issues and complaints
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Educated customers on product and service offerings
- Maintained production supplies, process orders assuring customer satisfaction and retention
- Accomplished tasks delegated by the manager, gathered mail, accommodated requests, and answered phones
Sales associate (Cashier)
ATB
04.2017 - 05.2018
- Greeted each customer and provided prompt, accurate and friendly service
- Evaluated and resolved customer issues, complaints, returned and error correction
- Scanned customer's order, handled the payment transaction, cash, coupons, gift cards and maintained accurate cash control
- Provided packaging, wrapping, bagging customer's purchases for removal from the store
- Maintained a clean work area, returned misplaced product, customer returns to the correct location
- Accomplished tasks delegated by the manager, including stocking, price changing, cart retrieval
Intern
HALYCHYNA
01.2017 - 03.2017
- Maintained general documentation between production departments
- Maintained knowledge of current product variety and quality requirements
- Provided quality control of production to ensure proper quality of the product
- Attended company meetings, city administration and community meetings about cooperation
- Accomplished tasks delegated by the manager, gathered mail, accommodated requests, and answered phones
Education
Master's Degree - Public Management and Administration
Ternopil National Economic University
Ternopil, Ukraine12.2018
Bachelor Degree - Management
Ternopil National Economic University
Ternopil, Ukraine06.2017
Skills
- Verbal and Written Communication
- Issue Resolution
- Customer Relations
- Employee Scheduling
- Order Supplies
- Sales and Marketing
- Time Management
- Strategic Planning
- Customer Service
- Sales Activities
- Coordination
- Staff Management
- Microsoft Excel
- Goals and Performance
- Microsoft Office
- Microsoft Power Point
- Critical Thinking
- Trilingual
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Elementary
Basque
Timeline
Assistant manager
HOBBY LOBBY
01.2023 - Current
Frame shop manager
HOBBY LOBBY
01.2022 - 01.2023
Picture framer/Department lead
HOBBY LOBBY
10.2020 - 01.2022
Intern
UKRAINE FASHION UNITED
05.2018 - 07.2018
Sales associate (Cashier)
ATB
04.2017 - 05.2018
Intern
HALYCHYNA
01.2017 - 03.2017
Master's Degree - Public Management and Administration
Ternopil National Economic University
Bachelor Degree - Management
Ternopil National Economic University
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