Summary
Overview
Work History
Education
Skills
Language proficiency
Timeline
Generic
Marko Nataliia

Marko Nataliia

Lviv,Ukraine

Summary

Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.

Overview

1
1
year of professional experience

Work History

Customer support representative

Uniwell
01.2026 - Current
  • Assisted clients with prompt and effective resolution of inquiries. Helped maintain high levels of customer satisfaction through timely support. Provided solutions to client issues in a professional manner.
  • Executed verification and moderation of AI-generated responses to ensure accuracy and quality.
  • Monitored product updates and new releases to support team awareness.
  • Provided constructive feedback and innovative suggestions aimed at improving product offerings and elevating user experience.
  • Assisted clients in achieving fitness goals through personalized training programs. Supported team members in maintaining a positive and motivating environment. Contributed to the development of engaging online fitness content.

Tracking manager

FoxCarriers
04.2025 - 02.2026
  • Monitored and tracked daily shipments across the US
  • Maintained constant communication with drivers and brokers
  • Updated load statuses in TMS and ensured on-time delivery
  • Resolved delays, detention issues, and route deviations
  • Coordinated between dispatchers, drivers, and customers
  • Ensured high service performance and deadline compliance
  • Дистанційно (Транспорт, логістика)

Education

Unfinished Higher Education - Foreign Languages And Literatures

Ivan Franko National University of Lviv
06.2026

Skills

  • Effective multitasking
  • Attention to detail
  • Effective stress management
  • Determination
  • Communication skills
  • Quick learner
  • Friendliness
  • Conflict resolution
  • Goal-oriented persistence
  • GPS tracking

Language proficiency

English
Professional Working
German
Limited Working
Ukrainian
Native or Bilingual

Timeline

Customer support representative

Uniwell
01.2026 - Current

Tracking manager

FoxCarriers
04.2025 - 02.2026

Unfinished Higher Education - Foreign Languages And Literatures

Ivan Franko National University of Lviv