Nataliia Zahoor
Sacramento,CA
Summary
Software Quality Assurance Lead Summary Expert software quality assurance lead with multiple project successes in testing, validating, and releasing software live to multi-million users. Use proven test practices to deliver bug-free complex e-commerce, cloud-based SAAS, and PAAS products to multi-million users. Signature strengths Test Documentation Design / Root Cause Analysis / Test Plans / Test Cases/ Test Planning/Engineer Onboarding and coaching / QA Team Leading / Post-launch Tech Support/ Continuous Quality Monitoring/ ADB/ Android/ iOS/ AWS/ Big Data
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manual SQA Instructor
Careerist Tech Ed
04.2019 - Current
- Built and Co-Authored SQA online course for a TechEd Platform
- Teaching Manual Software QA Courses to hundreds of students on weekly basis
- Leading Instructor with the excellent outcome ( my students get their first jobs in less than 3 months)
Quality Assurance Lead
Marketing Evolution
02.2019 - 12.2020
- Designed test framework for manual and automated coverage for Big Data processing using AWS, ML, Data Science, and AI
- Built a new Quality engineering team from scratch
- Built QA Strategy and defined quarterly goals
- Defined the testing direction for the company
- Hired and trained new QE engineers, locally and off-shore
QA lead
Intel Corporation
01.2018 - 09.2018
- Prepared test documentation from scratch in 10 days timeframe
- Delivered 100 % Alpha expectations on time and within budget
- Got test plan and test cases approved and signed by the internal Intel team with full satisfaction
- Planned and identified expected deliverables in Alpha and Beta Test Phases with 100 % accuracy
- Identified Out of Scope deliverables in 2 weeks, based on project vs
- Capacity factors, planned accordingly
- Identified Design bugs and requested improvements in 2 weeks of preparing the full test coverage
- Worked daily with Project management to fully comply with client expectations
- Tested the application on-hand daily, identifying the acceptance of the build
- Reported and communicated the progress on a daily basis to the management team
SaaS Platform Software Quality Assurance Engineer/ Lead
Itson Inc
01.2013 - 01.2017
- Led web test engineering team to identify, track, fix and validate Software-as-a-service (SAAS) platform issues and provided technical insight for Web field development from requirements to the production stage
- Analyzed technical requirements and scheduled test phases accordingly with over 80% accuracy
- During the execution phase, I reviewed critical tasks and prioritized them respectively to fit into the scrum
- Reduced failure on the production platform to 0.7% by risk mitigation strategy analysis between product management, development, and test groups
- Developed a Test Execution Plan for the SaaS platform’s web interface, integrated with the connected system elements (API, server, system settings, Operators Platform, and devices) that ensured 100% quality product to production
- Championed three significant projects development from scratch to production with over 4 Million live users
- Reduced customer drop rate to less than 3% with re-imagined user experience improvements
Quality Assurance Engineer iCloud/ iTunes
Apple Inc
01.2012 - 01.2013
- Was one of the pioneer test engineers for the iCloud project before it went on live
- Tested iCloud on multiple platforms and devices, identifying issues and providing technical feedback (reports) from development to test stages
- Worked with Project team in resolving critical issues, to reduce bugs and schedule test coverage for pre-prod systems
- Achieved 100% acceptance coverage on all supported types of devices, platforms and operating systems
- Delivered fully localized (Russian/Ukrainian) platform in 9 months to production
- Performed full acceptance testing for iCloud/ iTunes platforms
- Completed 100% of proposed test coverage, identifying majority of issues during the first run (Alpha)
- Added extra test coverage for “Out of scope” items, and got an approval with over 99% satisfaction rate
- Released ready-to-use product within given budget and proposed timeframe with 100% approval rate from the management
Quality Assurance Engineer
Teradome Inc
01.2011 - 01.2012
- Led the testing process for LED medical device
- Prepared test plans, test coverage, traceability analysis and deliverables for production
- Led testing team that delivered a profitable product for 90% live happy customers
- Wrote scope of work and supervised 3 engineers ensuring a timely and accurate development
- Supervised and quality assured test process, bug fixes and successful delivery on a market within 1 year of product development.
Education
Management Information Systems
San Francisco State University
Skills
- Root Cause Analysis
- Business Requirements Documents (BRDs)
- Test Scenario Development
- Technical Writing
- Quality Control
- Data Integrity
- Defect Investigations
- Maintaining Quality Assurance Standards
- Cross-Platform Testing
- User Expectations
- Bug Resolution
- Testing Data Documentation
- User Acceptance Testing (UAT)
Accomplishments
- Delivered over 90 % bug-free SAAS telecom cloud-based platform to multi-million international business customers
- Covered nearly 100 % of new customer requests in test coverage
- Co-authored over 50 technical papers (Test plans/ Project recs improvements/ Technical user guides)
- Built and led new teams with 30+ web quality engineers locally and abroad (Saudi Arabia, Jamaica, Mexico, Vietnam, Brazil, Argentina)
- Continuously built and improved complex test coverage for all connected platform elements (web/ server/ operator platform/ device) in a five years’ development phase
Certification
- Certified Scrum Master
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Manual SQA Instructor
Careerist Tech Ed
04.2019 - Current
Quality Assurance Lead
Marketing Evolution
02.2019 - 12.2020
QA lead
Intel Corporation
01.2018 - 09.2018
SaaS Platform Software Quality Assurance Engineer/ Lead
Itson Inc
01.2013 - 01.2017
Quality Assurance Engineer iCloud/ iTunes
Apple Inc
01.2012 - 01.2013
Quality Assurance Engineer
Teradome Inc
01.2011 - 01.2012
Management Information Systems
San Francisco State University
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