Natalija Miller
Richmond,TX
Summary
Self-motivated office personal highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Texas Eye Institute SouthWest Ophthalmology
Sugar Land, TX
01.2022 - Current
- Assisted with scheduling appointments for clients and visitors. Schedule for 9 accredited Ophthalmologists/Optometrists across five locations
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Insurance Verification (Medicare, Commercial Health and Vision Insurance)
- Performed data entry into computer systems to maintain accurate records of customer information. Usage of Microsoft Software/ Modernizing/ Availity/ medicine/ Medinformatix / Common insurance verification websites
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Request and receive PHI from other medical practices
- Refer and schedule patients to other specialists in the common area
Server/Crew Trainer
State Fare Kitchen & Bar
Sugar Land, TX
01.2020 - 01.2022
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Train new incoming staff using Aloha (Restaurant Software)
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Receiving high customer satisfaction ratings & Ranking #1 employee in sales
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
Catering Coordinator/Trainer/Server
Escalante's Fine Tex-Mex
Sugar Land, TX
01.2018 - 01.2020
- Organized staff training sessions to ensure excellent customer service standards.
- Monitored food preparation activities to ensure quality control standards were met.
- Resolved any customer complaints in a professional manner.
- Ensured compliance with health regulations related to food handling and sanitation practices.
- Assisted customers with food selection, inquiries and order customization requests.
- Directed food delivery and presentation to maintain catering operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Associate of General Studies -
Houston Community College
Houston, TX05-2020
Skills
- Initiative-taking
- Confidentiality handling
- Inventory Control
- Appointment confirmation
- Cash Handling
- Office Organization
- Front Office Management
- File Management
- Customer Service
- Departmental support
Certification
- Texas Food Handlers 2022-2024
- TABC 2022-2024
References
References available upon request.
Timeline
Front Desk Receptionist
Texas Eye Institute SouthWest Ophthalmology
01.2022 - Current
Server/Crew Trainer
State Fare Kitchen & Bar
01.2020 - 01.2022
Catering Coordinator/Trainer/Server
Escalante's Fine Tex-Mex
01.2018 - 01.2020
Associate of General Studies -
Houston Community College
- Texas Food Handlers 2022-2024
- TABC 2022-2024
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