NATALIN RAMIREZ
Midlothian,VA
Summary
Dedicated, ongoing person who tries to satisfy each and one of her customers. Who is also an entrepreneur at heart
Overview
6
6
years of professional experience
Work History
Receptionist
Pregnancy Resource Ctr
03.2025 - Current
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations
To-Go Specialist
Olive Garden
09.2021 - 09.2024
- Follow all Olive Garden policies and producers to deliver quality work.
- Maintain counter tops, floors, and work area as clean and as organize as possible
- Provided personalized customer service by greeting each customers, assisting with purchases, suggestively selling and making sure all the food are in the bag
- Listen and respond to customer request and forwarded necessary information to superiors
- Always try to have the guest satisfied
Trainer
Olive Garden
10.2021 - 10.2023
- Lead training shifts for new hires and teaching them how to properly do their jobs and understand the policies in Olive Garden
- Always ask them if they have any personal questions about the job and track their progress through their shift and share it with the management
Server
Olive Garden
04.2021 - 09.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers, also checked identification for minimum age for sale of alcoholic beverages.
- Pre bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders and manage bills
- Every morning keep the restaurant stocked up and clean before opening
Prep Cook
Olive Garden
12.2021 - 01.2022
- I open and prepare myself for success every morning, meaning I get my trash can ready, have sanitized buckets ready with a couple of towels, turn on the ovens and skillet.
- I cook every soup and sauce that is on my list for the day
- Organize produce when they come from the oldest in the front and the newest in bottom
- I also do thaw pool for the day and write the date and name
Sales Representative
Boost Mobile
09.2020 - 11.2020
- Provided information on company offerings to promote products and services to customers in person and through calls.
- Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction and always greeted them so they feel welcome to our store.
- I learned the entire process of opening the store, count and operate cash register meticulously, make sure our store was fully and properly my stocked with merchandise, and advertise our products to potential customers via "cold calls"
- Every morning I would also make the franchise welcoming and presentable by mopping the floor, cleaning the windows, wiping the tables, phones and register, and also by displaying our merchandise by arranging it in an appealing and orderly way to boost sales.
Associate
Charlotte Russe
09.2019 - 07.2020
- Greeted customers as they walked in the store and made sure they were taken care of by answering their questions, pulling clothes off racks, and searching for specific clothes sizes.
- Learned how to accurately operate a cash register and counted the store money at the beginning and closing of every shift
- Attracted customers by setting up rotating merchandise in display windows and inside he store to gain sales
- Always made sure our establishment was presentable/professional by maintaining store cleanliness via mopping, sweeping, wiping mirrors, disinfecting counters, throwing out clothing boxes etc.
Education
Advance Diploma -
James River Highschool
06.2020
Skills
- Charismatic
- Hardworking
- Detail Oriented
- Bilingual
- Sales
- Data entry
- Telephone skills
LANGUAGES
Spanish
English
Awards
Salesmanship - for selling a lot of add ons including, alcohol, desserts, and appetizers, Teamwork - for helping my coworkers and running out food when they needed a hand, 100% guest delight - for getting compliment from a guest and told the manager I was such great help, Great Food - for getting a lot of good compliments about the sauces and soup I made
Timeline
Receptionist
Pregnancy Resource Ctr
03.2025 - Current
Prep Cook
Olive Garden
12.2021 - 01.2022
Trainer
Olive Garden
10.2021 - 10.2023
To-Go Specialist
Olive Garden
09.2021 - 09.2024
Server
Olive Garden
04.2021 - 09.2023
Sales Representative
Boost Mobile
09.2020 - 11.2020
Associate
Charlotte Russe
09.2019 - 07.2020
Advance Diploma -
James River Highschool
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