Nataline Clarck
North Lauderdale,FL
Summary
Skilled Customer Service and Data Entry with 4 years of experience in customer service and data entry.
Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.
Overview
10
10
years of professional experience
Work History
ACN Agent/ Customer Service rep
Bosch Service Solution
Fort Lauderdale, Florida
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answer emergency notifications/ calls and provide help to customers in need
- Contact local authorities for customers and provide locations to local authorities and details of accidents
Customer Service Representative
AppleOne Staffing Agency
Fort Lauderdale, Florida
06.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Teleperformance
North Lauderdale, FL
02.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Alorica
Sunrise, Florida
11.2012 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Science Education
06.2018
High School Diploma -
06.2008
Skills
- Customer service, Computer literacy, Communication skills
- Customer Account Management
- Responding to Difficult Customers
- Dispute Resolution
- Understanding Customer Needs
- Information Updates
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Passenger Support
- Order and Refund Processing
- Call Documentation
- Data Entry and Maintenance
Languages
French
Limited Working
Timeline
ACN Agent/ Customer Service rep - Bosch Service Solution
02.2022 - Current
Customer Service Representative - AppleOne Staffing Agency
06.2020 - 01.2022
Customer Service Representative - Teleperformance
02.2017 - 01.2020
Customer Service Representative - Alorica
11.2012 - 12.2017
Broward College - , Science Education
Piper High School - High School Diploma,
Similar Profiles
Gabriele MantelloGabriele Mantello
Operations Supervisor at Bosch Service SolutionOperations Supervisor at Bosch Service Solution
Akilan PalaniAkilan Palani
Senior Network Security Engineer at Robert Bosch Engineering and Business SolutionSenior Network Security Engineer at Robert Bosch Engineering and Business Solution
GURUPRASATH KUMARGURUPRASATH KUMAR
Associate Project Manager at Robert Bosch Engineering and Business SolutionAssociate Project Manager at Robert Bosch Engineering and Business Solution