NATALISH M. POUTOU
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Crew Leader
Einsten Bros. Bagels
Orlando, FL
01.2015 - 01.2016
- Responsible for overseeing all the team trainings
- Opening and closing duties, issuing out banks for cashiers, counting out the safe, distributing change
- Place food and beverage orders with vendors, organize and rotate products and reconciling gross margin with sales audit
- Managing the employees and focus on improving behaviors and increasing productivity
- K
Luggage Dispatcher
Bags Inc
Orlando, FL
01.2016 - 01.2019
- Responsible for dispatching all luggage deliveries coming in from the airport as well as picking up from guests and coordinating window times to satisfy customer needs
- Maintain open communication with all departments and facility and provide accurate and timely information
- Take runners calls for information and assistance while doing deliveries
- Maintaining an inventory of all outgoing and incoming deliveries.
Receptionist
Bags Inc
Orlando, FL
01.2016 - 01.2020
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Led "cleanup" of company database and files
- Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times
- Maintain executive managers' calendars by planning and scheduling conferences, teleconferences and travel
- Develop and utilize effective filling and retrieval systems, and maintain office supplies by placing orders and evaluating new products
- Balanced monthly vendor statements and closed monthly sales invoices
- Pick up and sort daily incoming correspondence and deliver sorted mail to addresses.
Luggage Supervisor
Bags Inc
Orlando, FL
01.2016 - 01.2020
- Oversee the maintenance of and adherence to shift schedules for respective personnel
- Hold daily shift briefings to communicate pertinent information
- Monitor the teams activities though visual inspections, quality assurance, and compliance checks
- Ensure timely completion of assigned duties and report any deviations of procedures to management
- Confer with management on workers performance appraisals and/or disciplinary actions
- Operations, crew assignments, new/changed SOPs, shift-swap rules, areas needing improvement.
OFFICE ADMINISTRATOR
MHM PROFESSIONAL STAGING
Orlando, FL
12.2016 - Current
- Organize team meetings and coordinate with departments of corporation to help with communication, team building and morale
- Create and maintain scheduling of all department staff to execute fairness of hours and vacations
- Document and implement changes to policies and ensure corporate privacy by keeping policy notebooks up to date and relevant
- Responsible for budget development and monthly reports for department
- Maximized department efficiency by streamlining documentation procedures to ensure completion of paperwork to meet quarterly deadlines
- Handled employee complaints professionally and effectively for the best outcome for everyone.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2015
Skills
- Problem Solving
- Computer
- Communication
- Multitasking
- Technological
- Payroll Administration
- Client & Team Management
- Adaptability
- Inbound Phone Call Handling
- Deposit Collection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OFFICE ADMINISTRATOR
MHM PROFESSIONAL STAGING
12.2016 - Current
Luggage Dispatcher
Bags Inc
01.2016 - 01.2019
Receptionist
Bags Inc
01.2016 - 01.2020
Luggage Supervisor
Bags Inc
01.2016 - 01.2020
Crew Leader
Einsten Bros. Bagels
01.2015 - 01.2016
High School Diploma -
Osceola High School
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