Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Nataliya Lakhtikov

Queens,NY

Summary

Driven and resourceful administrative professional with 15+ years of experience assisting with work of executives. Detail-oriented team player with strong organizational skills, and have and ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Manager

Lifecare Ambullete
04.2019 - 02.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client concerns via phone calls or email correspondence.
  • Managed accounts, and generated reports for company database.
  • Followed up on denials, late payments and extensions.
  • Resolved discrepancies in insurance payments by collaborating with carriers.

Office Biller/Office Secretary

Lifecare Ambullete
09.2016 - 03.2019
  • Provided support during internal audits, gathering necessary documentation and addressing auditor inquiries related to billing processes.
  • Coordinated with other departments to resolve any discrepancies or issues impacting the billing process.
  • Established strong relationships with clients by providing excellent customer service during all interactions regarding billing inquiries or concerns.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.


Home Health Aide

Quality Health Care
11.2008 - 03.2016
  • Helped patients maintain personal hygiene through bathing, grooming.
  • Followed nutritional plans to prepare optimal meals.
  • Accompanied patient to medical appointments and social outings.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry, linen changes, vacuuming and mopping ensuring a clean and organized living space for patients.

Transportation Coordinator

National Multiple Sclerosis Society
01.2006 - 08.2008
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Planned events for clients, coordinated transportation and accompanied clients for those events.
  • Managed transportation budgets, identifying cost-saving opportunities and making decisions to optimize spending.
  • Planned and oversaw transportation activities.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.

Call Taker

Upward Mobility
11.2003 - 11.2005


  • Data entry, scheduled and confirmed appointments.
  • Provided empathetic support to distressed callers, offering guidance and available resources.
  • Handled bilingual calls, ensuring clear communication for callers of diverse backgrounds.
  • Monitored multiple computer screens simultaneously.
  • Resolved customer issues and complaints promptly and politely.

Data Entry Clerk

Jefferson Medical Physical Therapy
04.2001 - 10.2003
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using specific medical program.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.

Skills

  • Customer Service
  • Computer Skills
  • Work Planning and Prioritization
  • Teamwork and Collaboration

Certification

Cosmetology Licence

Languages

Russian
Native or Bilingual

Timeline

Assistant Manager

Lifecare Ambullete
04.2019 - 02.2023

Office Biller/Office Secretary

Lifecare Ambullete
09.2016 - 03.2019

Home Health Aide

Quality Health Care
11.2008 - 03.2016

Transportation Coordinator

National Multiple Sclerosis Society
01.2006 - 08.2008

Call Taker

Upward Mobility
11.2003 - 11.2005

Data Entry Clerk

Jefferson Medical Physical Therapy
04.2001 - 10.2003

Similar Profiles

CREATE PROFILE
Nataliya Lakhtikov