Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nataliya Sainz

Sheldon

Summary

Offering excellent communication skills and knack for problem-solving, eager to learn and grow in support role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution. Ready to use and develop troubleshooting and communication skills in your open role. Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

11
11
years of professional experience

Work History

Location Support Specialist

AgState
02.2024 - 12.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.

1st Assistant manager

Caseys General Stores
08.2016 - 02.2024
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
  • Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
  • Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
  • Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
  • Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
  • Streamlined operational processes, reducing errors and improving overall efficiency.
  • Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
  • Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
  • Boosted sales performance through effective merchandising, inventory management and store layout optimization.
  • Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Paraeducator

Sibley-Ocheyedan community Schools
09.2019 - 02.2021
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
  • Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Hostess

Old Chicago
02.2016 - 08.2016
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Coaching Assistant

Cedar Valley Gymnastics Academy
02.2014 - 08.2016
  • Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Promoted good sportsmanship among athletes by modeling appropriate behavior both on and off the field.
  • Advised head coach on discipline, performance, and other decision-making areas.

Sales associate

Gordmans
07.2014 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Helper

Aspire Horse Therapeutic Riding
06.2014 - 08.2014
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Contributed to a safe work environment by maintaining cleanliness and order in the workspace.

Education

Associates - Liberal Arts

Hawkeye Community College
Waterloo, IA
01.2019

High school - GED

West High School
Waterloo, IA
05.2015

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Training and coaching
  • Recordkeeping skills
  • Technical assistance
  • Empathy and patience
  • Service desk operations

Timeline

Location Support Specialist

AgState
02.2024 - 12.2024

Paraeducator

Sibley-Ocheyedan community Schools
09.2019 - 02.2021

1st Assistant manager

Caseys General Stores
08.2016 - 02.2024

Hostess

Old Chicago
02.2016 - 08.2016

Sales associate

Gordmans
07.2014 - 08.2016

Helper

Aspire Horse Therapeutic Riding
06.2014 - 08.2014

Coaching Assistant

Cedar Valley Gymnastics Academy
02.2014 - 08.2016

Associates - Liberal Arts

Hawkeye Community College

High school - GED

West High School

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Nataliya Sainz