Natallia Melnikova
Sherman Oaks,CA
Summary
Communicative and organized Client Advisor with experience providing exceptional customer services and a proven track record of achieving exceptional sales results in the luxury retail sector. Adapt at managing existing client relationships, excel in providing personalized experiences and strategic guidance to drive revenue growth. Hardworking and passionate job seeker with strong organizational skills eager to secure a leading Client Advisor position. Ready to help team achieve company goals. Bring effective communication skills and cultural awareness to create meaningful connections with diverse clientele.
Overview
9
9
years of professional experience
Work History
Client Advisor
LVMH Tiffany&Co
11.2021 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and outreach.
- Ranked among top Client Advisors of the store with proven record of success.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Client Advisor
LVMH Tiffany&Co
11.2020 - 01.2021
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Collaborated as a team player to successfully achieve sales goals.
- Proactively identified and pursued new business opportunities to target and engage prospective clients.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Client Advisor
LVMH Louis Vuitton
05.2018 - 05.2020
- Assisted management team with conducting workshops to enhance the team's knowledge and selling tactics.
- Delivered additional support to the team for training and development of new hires to uphold the highest level of a customer experience.
- Consistently increased sales, surpassing monthly and yearly goals.
- Achieved top sales status in categories: accessories and fragrances. Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Resolved time-sensitive incidents, resolving disputes by active listening and problem solving.
Accounts Receivable Assistant
Marriott The Phoenician Resort
02.2016 - 10.2017
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Billed customers by sending statements and invoices.
- Contributed to faster payment collections by generating and distributing weekly aging reports to relevant stakeholders.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Developed strong relationships with clients, leading to improved communication and prompt payment of outstanding invoices.
Finance Assistant
Airpark Dodge Chrysler Jeep
10.2014 - 02.2016
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Processed daily financial transactions in support of finance team objectives.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
Education
Bachelor of Arts - Meeting And Event Planning
Belarusian University of Culture And Arts
Minsk Belarus06.2002
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Salesforce
- Customer consultations
- Bilingual
- Professionalism and Etiquette
Accomplishments
- Achieved Top sales in Love & Engagement category, participated in Diamond Authority training.
- Top sales accessories
- Top sales fragrances
Languages
Russian
Native or Bilingual
Timeline
Client Advisor
LVMH Tiffany&Co
11.2021 - Current
Client Advisor
LVMH Tiffany&Co
11.2020 - 01.2021
Client Advisor
LVMH Louis Vuitton
05.2018 - 05.2020
Accounts Receivable Assistant
Marriott The Phoenician Resort
02.2016 - 10.2017
Finance Assistant
Airpark Dodge Chrysler Jeep
10.2014 - 02.2016
Bachelor of Arts - Meeting And Event Planning
Belarusian University of Culture And Arts
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