Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Nataly Alvarado

San Francisco,CA

Summary

Dynamic professional with proven expertise in hospitality service and problem-solving, demonstrated at Cow Hollow Motor Inn and Suites. Excelled in enhancing customer loyalty through exceptional service and communication, both in English and Spanish. Skilled in front desk operations and teamwork, consistently achieving positive outcomes in high-volume settings.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Cow Hollow Motor Inn and Suites
07.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.

Cashier

Happy Lemon
04.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Stocker

Spirit Halloween Store
10.2021 - 10.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.

Education

Associate Degree - Communications

Skyline College
San Bruno, CA
06-2025

High School Diploma -

Abraham Lincoln High School
San Francisco, CA
06-2022

Skills

  • Problem-solving skills
  • Hospitality services
  • Credit and cash payments
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Front Desk Operations
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • FLUENT IN spanish

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Crafting and DIY Projects
  • I participate in a variety of outdoor recreational activities
  • Playing Sports
  • Gym Workouts
  • I like trying new recipes and food trends

Timeline

Front Desk Agent

Cow Hollow Motor Inn and Suites
07.2023 - Current

Cashier

Happy Lemon
04.2022 - 08.2022

Stocker

Spirit Halloween Store
10.2021 - 10.2021

Associate Degree - Communications

Skyline College

High School Diploma -

Abraham Lincoln High School

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Nataly Alvarado