Hi, I’m
Nataly Arias
Drums,PA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Willingness to take on added responsibilities to meet team goals. A background in healthcare as a lead Medical Technologist.
Ready to undertake a challenging new role and highly invested in continuing to grow and learn.
Accomplished MBA with a Healthcare Management Concentration and working towards a Human Resources certificate and Bookkeeping courses.
Overview
11
years of professional experience
1
Certificate
Work History
Kelly Educational Services
Substitute Teacher
10.2024 - Current
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Fostered positive classroom environment, managing student behavior and promoting respect.
CareXM
Patient Care Advocate
04.2024 - 10.2024
Job overview
- Support callers by answering questions, scheduling routine appointments, prescription refills, new patient registration, general inquiries and connecting patients with the right medical support via inbound calls.
- Enhanced patient satisfaction by addressing concerns and providing clear communication.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
Lehigh Valley Health Network
Medical Technologist
05.2021 - 12.2023
Job overview
- Promoted to lead tech on May 29, 2023
- Analyzed laboratory findings to check accuracy of results.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Conducted chemical analysis of body fluids to determine presence of normal and abnormal components.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help whenever needed.
- Trained in California for DxA 5000 from Beckman Coulter and acquired extra responsibility of maintaining and troubleshooting automation line.
Geisinger
Medical Laboratory Technician
08.2020 - 04.2021
Job overview
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood samples with focus on accuracy and adherence to aseptic techniques.
- Utilized expertise in urinalysis, chemistry, and hematology to determine validity of results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency, and productivity.
- Carried out daily duties accurately and efficiently.
H&R Block
Bilingual Receptionist
01.2020 - Current
Job overview
- Seasonal job performed during tax season.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams, especially with Spanish clientele.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Family Dollar
Assistant Store Manager
06.2018 - 12.2018
Job overview
- Originally hired as cashier and was promoted in less than 3 months.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
D'youville College
Math Tutor
08.2015 - 05.2017
Job overview
- Tutored several students in different academic levels of mathematics.
- Maintained records and time schedules.
Romark Logistics
Procure Personnel Packer
06.2014 - 07.2015
Job overview
- Worked as plant packer for two summers when on college break.
International Admissions D'Youville College
College Office Assistant
08.2013 - 05.2015
Job overview
- Organized office materials, responded to emails and calls from international students, specifically Puerto Rico, in both Spanish and English.
- Sent out packages and informational pamphlets when recruiter was traveling abroad.
- Maintained schedule and upcoming tasks up-to-date, logged information in relevant computer systems (ex: Evermore), and kept track of applications and necessary academic paperwork.
- Maintained recruiter's schedule for traveling abroad and organized spending receipts.
Education
Southern New Hampshire UniversityHooksett, NH
MBA from Business Administration With Healthcare Management
05.2024
University Overview
- 4.0 GPA
- Started in January 30, 2023
- The National Society of Leadership and Success Member
The Pennsylvania State UniversityHazleton, PA
Associate of Science from Medical Laboratory Technology
05.2020
University Overview
- Dean's List Fall 2018, Fall 2019, and Spring 2020
- 3.670 GPA
- Clinical rotations completed at St. Luke's - Miners in Coaldale, PA
- Microbiology rotation completed online due to Covid-19 pandemic
D'Youville CollegeBuffalo, NY
Bachelor of Science from Exercise And Sports Studies
05.2017
University Overview
- 3.584 GPA
- Dean's List Fall 2016 and Spring 2017
- Minor in Psychology
- Minor in History
- Pre-DPT (Doctor of Physical Therapy) fast track program
- 2 clinical internships at Physical Therapy clinics
Hazleton Area High SchoolHazleton, PA
High School Diploma
06.2013
University Overview
- Honoree of Honors Society
- Honoree of Distinguished Graduates
- Completed AP courses in English
- Professional Development: CNA certification
- Professional Development: Financial Literacy
Skills
- Computer Proficiency
- Administrative Support
- Work Planning and Prioritization
- Multitasking Abilities
- Organization and Time Management
- Decision-Making and Problem-Solving
- Relationship building and management
- Customer service
- Teamwork and collaboration
- Specimen Testing and Analysis
- High Complexity Testing
- Results Analysis
- Sunquest, Remisol, Epic (Beaker), WAM, Smart Term, and FastVT Software
- Beckman Coulter, Stago, Sysmex, Siemens, and Cepheid Analyzers
- Blood Bank
- BactAlert and Gem 5000
- Aution Eleven AE-4022 & Atago (Refractometer)
Certification
- MLT - Medical Laboratory Technician (ASCP)
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Substitute Teacher
Kelly Educational Services
10.2024 - Current
Patient Care Advocate
CareXM
04.2024 - 10.2024
Medical Technologist
Lehigh Valley Health Network
05.2021 - 12.2023
Medical Laboratory Technician
Geisinger
08.2020 - 04.2021
Bilingual Receptionist
H&R Block
01.2020 - Current
Assistant Store Manager
Family Dollar
06.2018 - 12.2018
Math Tutor
D'youville College
08.2015 - 05.2017
Procure Personnel Packer
Romark Logistics
06.2014 - 07.2015
College Office Assistant
International Admissions D'Youville College
08.2013 - 05.2015
Southern New Hampshire University
MBA from Business Administration With Healthcare Management
The Pennsylvania State University
Associate of Science from Medical Laboratory Technology
D'Youville College
Bachelor of Science from Exercise And Sports Studies
Hazleton Area High School
High School Diploma
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