Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nataly Ayala

Summary

Driven professional with a proven track record at Michaels Arts and Crafts, enhancing customer satisfaction through meticulous attention to detail and robust teamwork. Skilled in utilizing customer feedback to boost product offerings and engagement, adept in both cash handling and fostering positive customer interactions. Excels in fast-paced environments, demonstrating adaptability and effective communication.

Overview

4
4
years of professional experience

Work History

Replenishment Team Member

Michaels Arts and Crafts
09.2021 - 06.2024
  • Cleaned and organized sales and stock areas.
  • Put away received merchandise in designated location.
  • Greeted and used service model to meet customers' needs.
  • Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
  • Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
  • Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
  • Performed section resets to match new planograms.
  • Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
  • Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
  • Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.

Cashier

Taco Bell & Kfc
01.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Jersey Village High School
Houston, TX
07.2021

Skills

  • Customer Service
  • Teamwork and collaboration
  • Attention to details
  • Flexible
  • Adaptability in fast paced environment
  • Effective communication
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Replenishment Team Member

Michaels Arts and Crafts
09.2021 - 06.2024

Cashier

Taco Bell & Kfc
01.2020 - 11.2020

High School Diploma -

Jersey Village High School

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Nataly Ayala