Nataly Brizuela
Orem,Utah
Summary
Dedicated professional with a versatile background in customer service, patient care, and language instruction. Proven ability to deliver exceptional service in fast-paced environments while fostering positive relationships with diverse clientele. Fluent in Spanish, adept at facilitating communication across cultural and linguistic barriers. Strong organizational skills with a commitment to patient satisfaction and operational excellence. Seeking to leverage expertise in customer engagement, healthcare administration, and language education to contribute effectively in a dynamic organizational setting.
Overview
4
4
years of professional experience
Work History
Training
Missionary Training Center(MTC)-LDS
Provo , UT
2023.06 - Current
- Delivered ESL instruction to young adults preparing for international missions, focusing on language proficiency and cultural competency.
- Developed and implemented engaging lesson plans that catered to varying skill levels and learning styles.
- Utilized immersive teaching methods to enhance students' speaking, listening, reading, and writing skills in English.
- Fostered a supportive and inclusive classroom environment that encouraged active participation and cultural exchange.
- Collaborated with colleagues to coordinate curriculum alignment and ensure program coherence.
- Provided constructive feedback and individualized support to facilitate continuous improvement in students' language abilities.
- Demonstrated sensitivity to cultural differences and promoted cross-cultural understanding among students.
Patient Representative
CareNow Urgent Care
Orem , UT
2023.02 - 2024.08
- Greet and assist patients, ensuring a welcoming and professional environment.
- Provide Spanish interpretation and translation services for patients and healthcare providers as needed, ensuring accurate communication.
- Schedule patient appointments, manage walk-ins, and coordinate patient flow to optimize clinic efficiency.
- Verify patient insurance coverage, explain benefits, and assist with insurance claims processing.
- Maintain patient records in compliance with HIPAA regulations using electronic medical records (EMR) systems.
- Address patient inquiries, concerns, and complaints promptly and effectively, striving to resolve issues to patient satisfaction.
- Collaborate with healthcare teams to coordinate patient care and support clinical operations.
- Educate patients about clinic services, procedures, and follow-up instructions as directed by healthcare providers.
- Uphold patient confidentiality and privacy standards at all times.
Customer Experience Coordinator
TJX Marshalls
Lehi , UT
2020.06 - 2021.08
- Created a positive internal and external customer experience.
- Promoted credit and loyalty programs during customer interactions Helped customers understand return policies and processed items.
- Oversaw a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Took an active role in training and mentoring Associates on front end principals using appropriate company resources and tools.
Education
Current Student -
Brigham Young University
Provo, UT2026-04
High School Diploma -
Dominion High School
Sterling, VA2019-06
Skills
- Bilingual - Fluent in Spanish and English
- Petty Cash management
- Management and leadership
- Building Patient trust and Loyalty
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Strong Communication and Interpersonal Skills
Timeline
Training
Missionary Training Center(MTC)-LDS
2023.06 - Current
Patient Representative
CareNow Urgent Care
2023.02 - 2024.08
Customer Experience Coordinator
TJX Marshalls
2020.06 - 2021.08
Current Student -
Brigham Young University
High School Diploma -
Dominion High School
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